What are the responsibilities and job description for the PROGRAM TECHNICIAN II position at Department of Toxic Substances Control?
As a Program Technician II you will have the opportunity to:
- Provide sensitive and detailed program information and direction to the public, employees, other public jurisdictions, and clients regarding the review and processing of detailed forms, files, and other information associated with the hazardous waste manifest
- Respond to telephone calls received to the TIC from the regulated community and the general public, determine the nature of each call, and initiates the appropriate action
- Provide information to callers regarding administrative and statutory requirements for obtaining permanent or temporary California Environmental Protection Agency Identification (EPA ID) numbers
- Process California hazardous waste permanent ID number applications received from generators, transporters, and disposal facilities requesting a new permanent California ID number, to reactivate an existing permanent ID number, deactivate an existing permanent ID number, or to update information on a California or federal permanent ID number
- Review and verify forms for completeness, accuracy, appropriateness, and ensure compliance with California laws and departmental policies
- Contact applicants to correct data omissions or other inaccuracies on the forms
- Intermediate Microsoft Office Suite skills (Microsoft Word, Excel, Teams, and Outlook)
- Experience in a call center and/or with customer service support
- Highly organized
- Pays attention to detail
- Professional discretion
- Experience with web-based applications
- Experience with licensing, reviewing and/or application processing
- Experience with writing professional correspondences (emails, memos, business letters, etc.)
- Clerical Skills/Support (Data entry, sorting, scanning and filing documents, processing mail, and maintaining office records)
- Experience interpreting/explaining laws, rules, and regulations
- Experience in a lead position/role
- Ability to multi-task in a fast-paced environment
You will find additional information about the job in the Duty Statement.
Working Conditions
In-office 4 days a week, telework 1 day a week.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- PROGRAM TECHNICIAN II
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The Department of Toxic Substances Control (DTSC) is a member of the boards, departments, and offices (BDO) within the California Environmental Protection Agency (CalEPA).
Our Mission: To protect California’s people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufacturers to make safer consumer products.
Our Vision: All of California is thriving in a healthy environment.
Our Core Values: DTSC values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect California’s people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufactures to make safer consumer products. Join DTSC to improve the lives of all Californians!
DTSC Recruitment Survey :
Click here to complete the DTSC recruitment survey.
Department Website: http://www.dtsc.ca.gov/
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/2/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.dtsc.ca.gov/
Human Resources Contact:
Talent Acquisition
(279) 895-5249
Talent@dtsc.ca.gov
Hiring Unit Contact:
Abrahim Baig
(916) 322-3810
Abrahim.Baig@dtsc.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Office
(916) 324-3095
OCR@dtsc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions
Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section. Applications must be postmarked on or before the final filing date.
For mail-in or drop-off applications, please include JC# 473909 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application.
Pending Budget Approval - DTSC will obtain all necessary approvals prior to extending a job offer.
Foreign Degrees
Foreign education credential evaluation services can be found at https://www.naces.org.
Examination Information
https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2365
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
