Workforce Services Representative

Title: Workforce Services Representative

State Role Title: Administrative and Office Specialist III / 19013

Hiring Range: $38,375 annually

Pay Band:

Agency: Department of Workforce Development and Advancement

Location: CHARLOTTESVILLE, VA

Agency Website: https://www.vec.virginia.gov/

Recruitment Type: General Public - G

Job Duties

Come join our team at the Department of Workforce Development and Advancement (DWDA)! In 2023, bipartisan legislation consolidated a dozen workforce development programs and data systems from various existing Commonwealth of Virginia agencies to create the Department of Workforce Development and Advancement (DWDA), known as Virginia Works. On July 1, 2024, Virginia Works stood up as an independent agency dedicated to creating, sustaining, and retaining a highly skilled workforce, and committed to making sure Virginia Works for everyone.

Successfully complete training to become a qualified Workforce Services Representative to provide workforce services to employers and job seekers related to the administration of the Wagner-Peyser and Workforce Innovation and Opportunity Acts (WIOA); works with employers to maintain strong working relationships; prepares, reviews, and processes complete and accurate job orders; completes matching process to identify and/or refer potential job applicants; effectively markets and provides information on agency services; and performs other employer duties; works with jobseekers to find suitable employment; conducts interviews to evaluate workforce needs; uses information to determine training and/or other needs, matches skill set to potential job opportunities, and makes reasonable and appropriate referrals; and provides information on agency and/or other supportive services.

Minimum Qualifications

• Basic knowledge of employment interviewing techniques, employment and wage laws and guidelines, and office operations and etiquette.

• Strong customer service, oral and written communication, and computer skills (experience using Microsoft Office Professional, 360, and/or similar software).

• Ability to interact effectively with employers and the public; discuss, interpret and apply agency standards and procedures; conduct interviews and research; evaluate skill sets and needs; use web-based applications to enter data and conduct database searches; and adapt to changing priorities and workload.
  

Additional Considerations

• High school diploma and/or equivalent along with related education, training and/or experience.

• Must successfully obtain and demonstrate requisite skill set (knowledge, skills and abilities) to assume higher level duties as a Workforce Services Representative and complete agency training requirements no later than 12 months (from start date in position) to remain in position.

• Must have and maintain a valid driver's license; moderate to frequent local and occasional overnight statewide travel, as required.

• Experience in human resources, community services, VEC workforce services and/or training programs.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Diversity and inclusivity are at the heart of what we do in Virginia, and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.

The Virginia Employment Commission Is an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.

Applications are not accepted after the recruitment closing date.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.

Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.

This website will provide a confirmation of receipt when the application is submitted for consideration.

For the status of your application and this position, please refer to your RMS / Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.

Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.

The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.

NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: Human Resources / Recruitment

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.

Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.