Agency Directed Services Program Manager

JOB SUMMARY:

The Agency Directed Services (ADS) Program Manager provides oversight and supervision of the day-to-day operations of Agency Directed services in the assigned office area within the Developmental Disabilities Program. Responsibilities include supervising designated staff members and overseeing facility needs such as space, furnishings, and equipment. This position screens all prospective families and personal care attendants, manages RNs and Case Managers, accepts referrals, assists with VDH Licensing approval, and participates in marketing events and other activities as assigned by the Director.

SUPERVISION RECEIVED AND EXERCISED:

The ADS Program Manager will supervise Registered Nurses and Case Managers, reporting directly to the Director of Agency Directed Services.

ESSENTIAL FUNCTIONS AND DUTIES:

This list is not an exhaustive & all-inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.

Quality & Compliance:

Responsible for the evaluation of 1) quarterly reports from Registered Nurses (completed before deadlines and remaining in compliance with policies, licensing, and reimbursement requirements), 2) 90 day visits, 3) intake assessments, 4) HR paperwork (reimbursements, time sheets, etc.), and 5) program & services compliances with involved parties (VDH licensing regulations, Human Rights, Adult & Child Protective Services, Code of Virginia, DePaul policies & procedures, Health and Safety Requirements); including training in home visits with RNs and LPNs as needed 6) Attend monthly staff meetings within specific service areas to update on services or the organization.

Supervision:

Act as a supervisor by 1) work from a DePaul office at least once weekly if not more often and attending all team meetings, 2)completet annual staff performance evaluations (as required by Human Resources), 3)conduct bimonthly checkups with all supervisees providing case-related problem-solving interventions (counseling, performance feedback), 4) participatein regular supervision meetings with the Director, 5) consult first with the Director regarding resolutions for disciplinary issues.

Home Visits:

Participate in home visit duties as assigned/requested – 1) staff all prospective homes with a personal care attendant and help with assessment of the appropriateness of applicants, 2) gather all information needed for assessment and study of potential providers, 3) present information concerning approved service authorizations to the ADS/DCR staff, 4) ensure paperwork complies with licensing/regulation standards (VDH, DMAS, program policies & procedures, Human Rights), 5) participate in finance meetings as scheduled/requested by the Program Director.

Recruitment:

Support in the recruitment cycle for RNs, LPNs, Case Managers, and other ADS program staff as requested – interviewing, hiring, orientation, training for job duties and responsibilities, and ensuring supervisees follow the agency policies & procedures

Community Outreach:

Maintain consistent communication with 1) all community referral sources by keeping them informed of available services, 2) Problem-solve with other leadership in ADS or Finance and 3) each Registered Nurse through one minimum home visit quarterly and one team meeting weekly, 4) Maintain communication and positive working relationship with Community Services Boards, Providers, VDH, Carilion, and other community partners, 5) Assist with marketing DePaul services as needed. 5) share information and promote ADS and DePaul services to community organizations, associations, and media; will require working closely with the Director of ADS

Support Services:

Provide support through means such as 1) backup coverage for the Director when not available, 2) deliver core training to team in areas of expertise (as needed & requested, 3) provide emergency coverage as needed.

KNOWLEDGE, SKILLS, ABILITIES, & OTHER CHARACTERISTICS REQUIRED: Knowledge, skills, abilities, and other characteristics (KSAOs) are attributes required to perform a job that are demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.

Knowledge of:

• Office and records administration techniques and procedures
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Microsoft Office Word, Excel, Powerpoint, Outlook, Sharepoint, Teams, and virtual meeting applications such as Zoom, Google Meet
• DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS, DMAS, and VDH
• Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property
• Demonstrate a thorough working knowledge of the social, economic, health, and/or disability challenges and concerns of individuals and the care provider/birth family and applicable community resources
• Demonstrate a thorough working knowledge of social work skills, including, but not limited to, problem-solving, case conceptualization, assessment (psychological, psychosocial, behavioral, etc.), building relationships while maintaining professional boundaries, and executing sound therapeutic practice

Skill/Ability to:

• Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Demonstrate verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work
• Demonstrate ability to negotiate, mediate, facilitate, mentor, and coach
• Demonstrate ability to train and instruct others
• Demonstrate ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Demonstrate interpersonal and verbal skills to defuse emotional situations, calm upset individuals, allay fears, and lessen confusion
• Monitor/assess the performance of staff and develop them based on individual conduct, skills, abilities, interests, and service needs
• Collect and analyze data
• Manage multiple priorities and complete assignments on time, accurately, and with attention to detail, and ensure high-quality work product
• Develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates, and work collaboratively in a team environment
• Communicate effectively in both oral and written form
• Make arithmetical computations and tabulations
• Operate standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, laptop, postage machine, and shredder
• Develop objectives, evaluate effectiveness, and assess service plans for individuals served
• Analyze and prepare concise and accurate documents, reports, and correspondence
• Interpret, understand, and implement complex policies and procedures based on changing statutes and regulations
• Prepare and write effective reports, maintain records, plan, prioritize, and organize work
• Demonstrate ability to work effectively with clients and families to assess needs, utilize resources, and promote greater self-sufficiency
• Accept the rights, responsibilities, and differences of others
• Work independently or as a team member
• Work under deadlines and handle crises
• Learn and adhere to policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility
• Effectively market the programs and services of the department
• Assist with the general upkeep and cleaning of office areas and agency vehicles

Other Characteristics:

• Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued
• Demonstrate professional composure in difficult and stressful situations
• Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work
• Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know.

MINIMUM REQUIREMENTS TO APPLY:

A Bachelor's degree in a human services field or an acceptable degree is required. Must have a minimum of five years of experience providing casework services to individuals with developmental disabilities. Supervisory experience within the field is required.

WORK ENVIRONMENT:

The work environment characteristics described herein represent those an employee encounters while performing the essential functions of the position. The employee regularly works in an office environment and occasionally in the field. Due to the nature of the work, the incumbent may be exposed to situations of a highly emotional nature; incumbents are expected to use verbal skills to resolve interpersonal situations to achieve desired results independently. Incumbents are exposed to various living situations and lifestyles. Work is generally completed regularly during weekdays; however, daily work hours will vary. Work is subject to frequent interruptions, and noise levels are varied based on the work locations.

PHYSICAL REQUIREMENTS:

The physical demands described herein are representative of those that an employee in this position must meet, with or without reasonable accommodations, to perform the essential functions successfully. Physical activities required are finger dexterity necessary to operate equipment used in the position, effective communication and seeing or hearing verbal cues. Walking from one-third to two-thirds of the time, sitting from one-third to two-thirds of the time, standing from one-third to two-thirds of the time, bending from one-third to two-thirds of the time, stooping up to one-third of the time, lifting/pushing/pulling up to twenty pounds is required. When accessing various locations, the incumbent must climb stairs and ramps. This position requires driving approximately twenty percent of the employee's working time to various locations. Public transportation may not be available. Individuals needing reasonable accommodations should contact their immediate supervisor or hiring manager.

SPECIAL REQUIREMENTS AND QUALIFICATIONS:

The following may be required after a conditional job offer: current DMV driving record with results that comply with insurer guidelines; drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies; documentation of a PPD test, chest x-ray, or screening from a qualified medical professional indicating the absence of TB; criminal and child protective services background report. The applicant shall not have been convicted of any barrier crime(s) on the criminal background report. The applicant will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.

NOTE: This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

Job Type: Full-time

Pay: $60,000.00 - $64,000.00 per year

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Ability to Commute:

• Roanoke, VA 24019 (Required)

Ability to Relocate:

• Roanoke, VA 24019: Relocate before starting work (Required)

Work Location: Hybrid remote in Roanoke, VA 24019

Salary : $60,000 - $64,000