What are the responsibilities and job description for the CRM Analyst position at DePaul Talent Acquisition?
Reporting to the Associate Director - CRM End User Experience, the CRM Technology Specialist serves as an internal consultant to the admission offices regarding utilizing the Technolutions Slate Customer Relationship Management (CRM) system in the operations of recruitment and admission of prospective students.
They will serve as a functional expert for Slate's ongoing utilization and maintenance in the admission offices, working with both undergraduate and graduate admission leadership to incorporate the software's diverse feature set into all student recruitment and admission practices with a focus on maximizing user-system effectiveness in pursuit of achieving enrollment goals.
They will also work with other areas in the Digital Marketing and User Experience team to ensure proper ongoing CRM software enhancement and development.
What You'll Do:
- With the Associate Director, serve as a functional lead for the Slate ongoing maintenance and utilization by the admission offices. As an internal consultant, be an expert on the Slate CRM software functionality and utilize knowledge of the system, as well as knowledge of recruitment and admission practices, to influence office operating processes (such as File Review, Reporting, Event Management, Travel) and practices in order to influence the office's optimal usage of the tool's functionality and achievement of enrollment metrics and goals. Work in conjunction with university partners to ensure proper enhancement development and configuration of the software to meet admission business needs.
- Support the maintenance and continuous development of the Slate Reader/workflow process (including bin structure, bin movement automation, review forms, supporting queries and other workflow automations) for all admission offices.
- Maintain data integrity and troubleshoot issues that occur in CRM and affect or are impacted by SIS. This includes decision release, portal messaging, data integrity and completion through internal audits identified by deficiencies in our processing, and maintaining processes that require updated data for day-to-day business processes.
- Support the gathering of information on program changes from the admission offices and work in-conjunction with internal colleagues to ensure appropriate prompts, applications, forms, communications, and review processes are updated to reflect these changes.
- Maintain interactive, personalized web portals within the Technolutions Slate environment to support a variety of enrollment management initiatives and audiences, including but not limited to prospective students and families (from prospect development to enrollment).
- Serves as a trainer for admission offices' staff, providing ongoing training for both current and future Slate processes focusing on maximizing the knowledge and abilities of the end user within Slate.
- Bachelor's degree required.
- 1-3 years of experience.
- Experience in college admissions processes and workflows preferred.
- Strong project management experience.
Perks:
- Working for a stable and well-known University that values diversity and inclusion.
- Top choice medical, dental, and vision benefits.
- Retirement plan matching contribution of 10%.
- Tuition waivers for employees and dependents.
- Generous paid time off, sick time, holidays, floating holidays, and more!
- Full-Time Benefits
Diversity and Inclusion Statement:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.
Required Background Check:
Mandated Reporting of Child Abuse & Neglect:
Illinois Department of Children & Family Services (DCFS)
Illinois Abused and Neglected Child Reporting Act
DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.
Salary : $50,174 - $65,000
