What are the responsibilities and job description for the PT Contact Center Agent position at DePaul Talent Acquisition?
The Contact Center Agent answers calls and emails from prospective students and their families on behalf of various admission offices at DePaul University. This position act as customer service representative for Admissions and DePaul University in general. The Contact Center Agent will respond courteously to telephone and email inquires providing admission status checks, answering admission and general university-related questions and directing questions to appropriate offices or departments. In addition this position will make updates to student records in Slate and PeopleSoft.
What You'll Do:
- Respond promptly, coherently, and courteously to all phone, Livechats, text message and email inquires, routing communications when necessary.
- Perform admission application status checks.
- Review information from a knowledge database to keep current on departmental procedures and information.
- Perform data entry into Slate and PeopleSoft to update student records based on current office procedures.
- Tracking / escalating recurring issue and finding updates to relevant information through the website and other departments.
What You'll Need:
- High school diploma required, some college preferred.
- At least 2 years of customer service experience.
- Call Center or teleservices experience required
Perks:
- Working for a stable and well-known University that values diversity and inclusion.
- Sick time.
- Part-Time Benefits.
Diversity and Inclusion Statement:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.
Required Background Check:
Mandated Reporting of Child Abuse & Neglect:
Illinois Department of Children & Family Services (DCFS)
Illinois Abused and Neglected Child Reporting Act
DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.
