What are the responsibilities and job description for the Desktop Operations Engineer, Intermediate (Hybrid) position at DePaul University?
General Summary
Under direction, implement, support, tune, monitor, and document enterprise-wide desktop computing environments.
Responsibilities & Duties
- Engineer and document enterprise endpoint processes encompassing a device's full lifecycle (procurement, deployment, active usage, retirement).
- Configure (Configuration Manager, Group Policy, Intune, Jamf), secure (BitLocker), and troubleshoot University computing environments, including physical devices (Dell, Microsoft) and virtual instances (Azure Virtual Desktop).
- Incorporate scripting technologies (PowerShell, Zsh) to automate repetitive tasks.
- Generate endpoint demographic reports for executive leadership as needed.
- Maintain the server and endpoint software accomplishing the above.
- Provide tertiary end-user support in conjunction with staff from support tiers one and two.
Experiential Requirements
- Has managed a computing environment with at least 500 Windows devices.
- Has deployed, configured, activated, and patched Microsoft 365 Apps for Enterprise.
- Has familiarity with endpoint patching technologies (Windows Update for Business, Configuration Manager software updates, Mac MDM commands).
- Has familiarity with querying Configuration Manager database views.
Other Requirements
- Steadfastness in pursuit of understanding of relevant technologies.
- Eagerness to work collaboratively with other team members.
- Adherence to high ethical standards.
- Strong analytical abilities.
- Penchant for creatively solving problems.
- Flexibility in a dynamic, ever-changing environment.
Additional Information
- Experience with higher education is preferred.
- Experience with managing hundreds of Macs or more is preferred.
- Ability to physically visit the University's Lincoln Park and Loop campuses is preferred.
- You may be required to work outside standard business hours, including nights and weekends.
For consideration, please include a resume and, optionally, a cover letter.
Perks:
- Working for a stable and well-known University that values diversity and inclusion.
- Top choice medical, dental, and vision benefits.
- Retirement plan matching contribution of 10%.
- Tuition waivers for employees and dependents.
- Generous paid time off, sick time, holidays, floating holidays, and more!
- Full-Time Benefits
Diversity and Inclusion Statement:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.
Required Background Check:
Mandated Reporting of Child Abuse & Neglect:
Illinois Department of Children & Family Services (DCFS)
Illinois Abused and Neglected Child Reporting Act
DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.
DePaul University is an Equal Opportunity/Affirmative Action employer with a strong commitment to hiring for our mission and diversifying our faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion (except where religion is a bona fide occupational qualification for the job), national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.
Salary : $74,367 - $80,000
