What are the responsibilities and job description for the Call Center Representative - Automotive Service BDC position at DePaula Mazda?
DePaula Mazda is looking to hire a motivated customer service representative to work in our call center scheduling appointments for our service department. We are willing to train the applicant with the drive and enthusiasm to provide exceptional customer service to our customers. This is a Monday-Friday schedule with a possibility of occasional Saturdays.
PLEASE NO PHONE CALLS
Responsibilities Include:
- Answering all incoming phone calls and scheduling service appointments for customers in X-Time
- Contacting customers via email, phone, and text to schedule a service appointment
- Making proactive outbound phone calls to existing customers
- Following up with missed appointments to reschedule
- Tracking calls and activities during each shift in Proactive BDC Tracker
- Other duties as assigned
Requirements:
- Excellent verbal and written communication skills
- Self-motivated
- Ability to use the required technology (multi-line phone and computer software)
- Must meet or exceed monthly/daily call and activity goals as set by manager
- Excellent attendance and punctuality
Benefits:
- Medical, Vision, and Dental Insurance
- Life Insurance
- 401(k) with employer contribution
- Paid sick and vacation time
- Employee discounts
- Monthly bonuses
- Weekly pay
- Opportunity for advancement and growth within the company
- One hour lunch breaks
Compensation: $18 per hour plus monthly bonus
Salary : $18
