What are the responsibilities and job description for the Manager, Contract Support Services position at DePelchin Children's Center?
Position: Manager, Contract Support Services
Classification: Full-time, Non-Exempt
Reports to: Director, Network Contracts
Location: Houston, TX
Benefits: Robust benefits package, generous PTO, matching retirement
Position Description:
The Manager, Contract Support Services provides strategic leadership and oversight for subcontract support within the Single Source Continuum Contractor (SSCC) network. This role oversees the Contract Support team, which equips network providers with actionable contract and performance information and ensures responsive, effective support to subcontractors. The position also leads network performance evaluation initiatives and manages all procurement responsibilities, including drafting RFPs and reviewing, scoring, and selecting contractors.
Primary Responsibilities:
DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.
DePelchin Children’s Center supports and sustains children and the families who care for them. We provide comprehensive services focused on ensuring all children are part of safe, caring homes. We deploy evidence-based practices and strategies to prevent maltreatment, preserve healthy families, and bring healing to children who have experienced trauma by enhancing their physical health and mental well-being.
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Classification: Full-time, Non-Exempt
Reports to: Director, Network Contracts
Location: Houston, TX
Benefits: Robust benefits package, generous PTO, matching retirement
Position Description:
The Manager, Contract Support Services provides strategic leadership and oversight for subcontract support within the Single Source Continuum Contractor (SSCC) network. This role oversees the Contract Support team, which equips network providers with actionable contract and performance information and ensures responsive, effective support to subcontractors. The position also leads network performance evaluation initiatives and manages all procurement responsibilities, including drafting RFPs and reviewing, scoring, and selecting contractors.
Primary Responsibilities:
- Assist the Director, Network Contracts in all program development and fund procurement activities of the department, including the development of policies and procedures governing the grant-writing process
- Provide strategic leadership and oversight to the Contract Support teams, including an evaluator and contract support specialists. Ensure that all functions related to SSCC subcontract support services are performed efficiently and effectively
- Lead network evaluation initiatives aimed at monitoring the health of the network. Empower the SSCC to efficiently and effectively address the needs of kids in care by identifying and addressing service gaps
- Facilitate the procurement process by drafting RFPs, soliciting proposals from community providers, and handling all aspects of the procurement process. Ensure that the procurement process is transparent, fair, and compliant with all relevant regulations
- Develop and implement comprehensive contract management strategies. Ensure all subcontractors meet required credentialing and licensure requirements and comply with state and federal regulations
- Foster strong relationships with subcontractors, community partners, and other stakeholders. Ensure transparent communication and collaboration to enhance service delivery and address any issues promptly
- Utilize data-driven decision-making to continuously assess and improve service delivery. Ensure that all subcontractors provide accurate and timely data on client services, outcomes, and payments
- Bachelor’s degree, preferably in Social Services, Business or related fields
- Three (3) years’ experience in writing proposals and Requests for Proposals (RFPs).
- Three (3) years’ experience in program development and in designing and implementing evaluation frameworks in applied service settings.
- Two (2) years’ experience collaborating with program leadership in the child welfare arena
- Experience in a managerial or supervisor role managing cross-functional teams
- Experience in case management software, preferably ExtendReach and Binti.
- Experienced in developing and implementing risk assessment tools to identify, evaluate, and mitigate potential risks in program services
- Strong understanding of child welfare services, regulations, and performance-based contracting
- Strong understanding of contract management, monitoring and evaluation
- Proven ability to communicate (written and oral) complex data and insights clearly to stakeholders
- Adept at using data visualization to present complex data and insights to diverse stakeholders with clarity and impact
- Proficiency in contract management systems and MS Office.
- Demonstrated ability to supervise staff, build team cohesion and foster a collaborative work environment
- Effective at identifying issues and developing creative and compliant solutions
- Strong analytical skills with the ability to extract meaning from data and communicate findings clearly
- Proven skills in research methodology and program evaluation.
- Ability to manage multiple priorities in a fast-paced environment
- Environment: Hybrid - Office
- Range of Schedule: Mon – Fri, 7:00 am to 8:00 pm
- Travel: Occasional – Local and Statewide. (Must have valid Texas Driver License and current auto insurance)
DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.
DePelchin Children’s Center supports and sustains children and the families who care for them. We provide comprehensive services focused on ensuring all children are part of safe, caring homes. We deploy evidence-based practices and strategies to prevent maltreatment, preserve healthy families, and bring healing to children who have experienced trauma by enhancing their physical health and mental well-being.
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