What are the responsibilities and job description for the Part-Time Customer Service Representative position at Dependable Service Plumbing and Air?
Dependable Service Plumbing and Air has been serving our community since 2003. Our family-owned and operated team strives to provide everything our clients need for their home or business, from drain cleaning to air conditioner repairs, with an unmatched level of workmanship and professionalism. What sets us apart from our competitors is our reputation for providing the highest quality service in the Grand Strand area. We pride ourselves on providing our employees with top pay, excellent benefits, and a family atmosphere.
We currently have an opening for a part time Customer Service Representative. Familiarity with the HVAC and Plumbing service industry will be beneficial for understanding the business and communicating effectively with customers and technicians. You will be responsible for managing customer interactions related to plumbing, heating, ventilation and air conditioning (HVAC) services. This position will provide backup support to our customer service team and will require evening and weekend availability.
Pay Rate: $17.00 to $19.00 per hour
Work Hours: Hybrid position: 20-30 hours per week. Week days, Weeknights, Weekends as well as some holidays (flexibility required)
Work Location: This opportunity is a hybrid position requiring initial on-site training. After training is completed, time will be split between being in the office and remote from home. You will be required to attend company meetings and be onsite for additional training, when necessary.
Essential Functions
Our team members are the most valuable assets in our organization. It's true, our employees come first! This is how we prove it....
We currently have an opening for a part time Customer Service Representative. Familiarity with the HVAC and Plumbing service industry will be beneficial for understanding the business and communicating effectively with customers and technicians. You will be responsible for managing customer interactions related to plumbing, heating, ventilation and air conditioning (HVAC) services. This position will provide backup support to our customer service team and will require evening and weekend availability.
Pay Rate: $17.00 to $19.00 per hour
Work Hours: Hybrid position: 20-30 hours per week. Week days, Weeknights, Weekends as well as some holidays (flexibility required)
Work Location: This opportunity is a hybrid position requiring initial on-site training. After training is completed, time will be split between being in the office and remote from home. You will be required to attend company meetings and be onsite for additional training, when necessary.
Essential Functions
- Clearly communicates ensuring a positive customer experience
- Answer incoming calls and address after hours emergencies
- Provide information about available products and services
- Resolve customer concerns
- Dispatch Technicians for afterhours calls
- Setting up and scheduling service calls according to company policies
- Outbound call campaigns to customers for scheduling
- Maintain and promote positive image of Company
- Maintains customer accounts
- Other duties as assigned
- High school diploma or equivalent
- Plumbing and/or HVAC industry knowledge is a PLUS
- Aggressive self-starter
- Able to multi-task and answer a multi-line phone system
- Strong customer service skills
- Empathy, Dependability and Adaptability
- Strong data entry skills
- Excellent verbal and written communication skills
- Professional phone etiquette
- Strong attention to detail
Our team members are the most valuable assets in our organization. It's true, our employees come first! This is how we prove it....
- Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
- Work-Life Balance- We want YOU to have time for the most important things in your life.
- Great reputation - built around a loyal customer base
Salary : $17 - $19
