Senior Director of Program Management

Position Title: Sr. Director of Program Management

Reports to: President

Status: Full Time, Exempt, $110,000 - $130,000

Location: Saint Paul, MN- Only local residents of Minnesota will have their applications considered

Job Summary 

The Sr. Director of Program Management is responsible for the overall leadership, strategic direction, and oversight of all major care programs across the organization. This role also serves as a key member of the Senior Leadership Team, contributing to organizational strategy, planning, and executive decision-making. This role will ensure that the organization meets the highest standards of individual care, quality, and program compliance standards. The Senior Director of Program Management will lead a specialized team to provide guidance, support, and ensure direct reports are equipped with the resources, training, and leadership to deliver excellent individual care.

Essential Duties & Responsibilities

• Exercises management practices that result in efficient and effective administration and a satisfactory risk management tolerance level
• Develops and maintains a level of satisfaction for all people served directly or indirectly that ensures the continuing success of the company and the care programs
• Develops and maintains a beneficial working relationship with all counties or contracting agencies, DHS and other stakeholders
• Successfully completes all management team goals and assigned strategic goals.
• Exercises leadership that results in productive company team performance outcomes
• Responsible for public relations and committee involvement to build stronger community connections
• Responsible for operationalizing Person-Centered thinking philosophy, with practical application, practices, and actions throughout the company
• Ensure all major programs, particularly Minnesota Personal Care Assistance / Community First Services and Supports and 245D, meet or exceed quality and compliance standards. 
• Oversee the development of a robust and sustainable auditing and quality assurance system for major care programs
• Oversee the development and implementation of care policies, procedures, and protocols
• Effectively manage program leadership team, including Nurses, Designated Managers, PCA Supervisor, and Quality Assurance Manager focused on care programs
• Foster a collaborative and results-oriented culture within the organization
• Promote continuous improvement in care programs by supporting Nurses or Designated Managers in monitoring, evaluating, and improving care delivery 
• Monitor changes in program statutes, applicable legislation, and industry standards, ensuring care programs evolve and adapt accordingly
• Performs other related duties as necessary or assigned 

Benefits

Dependable is growing and we want our employees to grow with us! We offer paid training and a variety of employee benefits. Dependable helps pay a large portion of the health premiums to make benefits more affordable for our employees. Other available benefits:

• Paid time off
• 401K with company matching
• Health, Dental, & Vision Insurance
• Health Savings Account (with employer match)
• Paid FMLA
• Employee Assistance Program
• Casual dress code
• Employee Referral Bonus Program

Requirements

• 7-10 years of managerial experience in a related role along with strong leadership, strategic thinking, and decision-making skills
• Relevant experience managing community relationships within the social services field 
• A degree in social services, social work, or healthcare is preferred
• Ability to plan, organize, develop, and implement goals and objectives, policies, and procedures
• Meet licensing requirements of federal, state, county, or other applicable standards
• Knowledge of 245D waivered services in Minnesota is preferred
• Advanced skills/experience in Microsoft Office applications including MS Word and MS Excel are required to analyze data
• Ability to work independently with minimal supervision, manage multiple priorities, deliver a high level of accuracy, and possess excellent time management skills
• Strong written and verbal communication skills 
• Ability to effectively communicate with customers, including executives, and demonstrate strong relationship-building skills
• Customer-focused, producing timely and accurate results
• Ability to effectively use strong analytical and problem-solving skills
• Perform all other duties as assigned
• Sit, stand, walk, bend, and move intermittently during working hours