What are the responsibilities and job description for the Customer Service Rep position at Deploy?
Job Description
Job Description
Job Overview :
Our client seeks a highly motivated, customer-focused customer service representative in Inside Sales to join their team. This role is a blend of customer service and sales, requiring you to engage with potential and existing customers, understand their needs, and offer tailored solutions. You will drive revenue, build strong client relationships, and ensure customer satisfaction.
Key Responsibilities :
- Respond to inbound customer inquiries via phone, email, and chat, providing exceptional service and product knowledge.
- Proactively reach out to potential and existing customers to generate sales, upsell, and cross-sell products / services.
- Develop and maintain strong customer relationships by understanding their needs and offering tailored solutions.
- Follow up on leads, process orders, and manage customer accounts efficiently.
- Achieve and exceed sales targets and KPIs set by the company.
- Handle customer complaints, troubleshoot issues, and ensure timely resolutions.
- Maintain accurate customer interactions, sales, and follow-up records in the CRM system.
- Collaborate with the sales and marketing teams to optimize outreach strategies.
- Stay up-to-date with company products, services, and industry trends to provide informed recommendations.
Qualifications & Skills :
What We Offer :
Would you like me to tailor this further based on a specific industry or company details?
