Program Director, Rapid DNA

Deployed Services serves as a dedicated strategic partner to government and other clients. We hire individuals committed to excellence and who share our passion for making a positive impact in a collaborative and inclusive work environment.

The Program Director, Rapid DNA, oversees the day-to-day operational activities of the program at select company locations either within the continental United States, or internationally. The Program Director, Rapid DNA collaborates with the Senior Vice President of Operations to evaluate existing operational processes and performance and recommend solutions for enhancements. Overseeing multiple field locations with a large employee base, across diverse geographic regions may be required. This role is also responsible for leading high-level and sensitive projects, ensuring compliance with complex federal, State, and corporate standards, and spearheading the development of best practices to optimize operational efficiencies. Additionally, this role is responsible for overall operational and performance management, succession planning, mentorship, and team development.

Essential Functions :

• Leadership and Strategy - Oversee field operations and activities across multiple locations as it pertains to Rapid DNA processing, ensuring alignment with the organization's strategic goals and objectives. Develop and implement strategies to optimize efficiency, productivity, and compliance at all field locations while fostering a culture of continuous improvement through data-driven insights and best practices
• Operations Management - Provide strategic oversight of daily Rapid DNA operations in field locations, including resource allocation, workflow optimization, and budget management. Evaluate and refine operational processes to improve efficiency, reduce costs, and address emerging challenges in a proactive manner. Track, analyze, and report on key performance indicators (KPIs) to identify trends, measure success, and drive strategic decision-making
• Project Coordination and Management - Prioritize projects, deconflict resources, and manage timelines effectively to meet critical deadlines and objectives. Identify and mitigate risks associated with high-profile projects, maintaining clear communication with senior leadership and stakeholders
• People Management and Development - Oversee a large-scale and geographically dispersed team of employees, providing strong, motivational leadership and direction. Exercise personnel management policies and procedures in accordance with company policies and relevant labor regulations. Mentor, coach, and train field leadership teams, build a robust leadership pipeline, and encourage professional growth and long-term business continuity
• Compliance & Quality Assurance - Ensure all field operations adhere to complex federal and corporate regulations, policies, and standards. Continuously monitor and assess operational processes for potential improvements in safety, quality, and cost-effectiveness
• Operational Excellence and Best Practices - Leverage industry best practices, analytics, and KPIs to drive operational improvements, identify performance gaps, and streamline workflows. Partner with cross-functional leadership (e.g., Finance, Business Analytics, HR) to align operational plans and budgets with broader business objectives
• Stakeholder Engagement - Collaborate with executive leadership to ensure field operations meet the organization's strategic, financial, and operational goals. Communicate regularly with Field Site Managers and their employees to maintain transparency, alignment, and morale. Represent Deployed Services in high-level meetings, negotiations, and external partnerships, demonstrating professionalism and expertise
• Customer Service & Engagement - Develop and implement customer service strategies in collaboration with field teams to ensure consistent, high-quality customer experience. Serve as an escalation point for complex or sensitive customer issues, ensuring timely and effective resolution. Promote a customer-focused culture, ensuring employees understand and deliver on customer service expectations
• Other duties as assigned

Knowledge and Skills :

Education and Experience :

AAP / EEO Statement

Deployed Services, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and / or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)