What are the responsibilities and job description for the Depot Connect International is hiring: Service Writer in Tampa position at Depot Connect International?
Career Opportunities with Depot Connect International
Current job opportunities are posted here as they become available.
Discover a career at Depot Connect International (DCI) , a global leader in the Tank / ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC . Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and / or work is completed with final pricing.
ESSENTIAL JOB FUNCTIONS :
- Support the service team by maintaining complete job files, including correspondence relative to approvals, etc., which tie back to more prompt payment(s).
- Technician timekeeping and review on a daily basis; submittal to payroll bi-weekly.
- Creation of repair orders to include customer concerns, contact info, unit info, etc.
- Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
- Maintain job files with all pertinent correspondence to each job.
- Daily yard checks and logs and update the customer accordingly.
- Update daily key performance indicators (electronic and printed) to be posted in the shop.
- Interact with service management team and technicians.
- Ensure fabrication materials are readily available in stock.
- Allocate and pull parts for repair orders.
- Research and order parts to job spec.
- Pickup parts as needed.
QUALIFICATIONS :
J-18808-Ljbffr
