Licensing Office Manager

Title: Licensing Office Manager

State Role Title: 19212

Hiring Range: Up to $71,000

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location: Central Office

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a qualified candidate to serve as the Licensing Office Manager. This position will provide administrative office oversight and support to staff and leadership to ensure timely processing of renewals, information modifications, and licensure documents of providers of Mental Health, Development Disabilities and Substance Abuse Services in Virginia. This position will also provide assistance with provider sanctions, other negative actions, and administrative proceedings. In addition, this position will supervise and direct all administrative activities of program staff, all operations associated with administrative tasks, and administrative functions including the CONNECT database, frontline customer service, and communication.

Minimum Qualifications

• Experience providing customer service and administrative support in a professional office setting.
• Experience supervising staff in a professional setting.
• Well versed in Microsoft Office.
• Knowledge, skills and experience in data processing.
• Exceptional communication skills, both oral and written.
• Ability to communicate effectively and professionally with internal staff, leadership, and members of the public.
• Good time management skills, with the ability to adapt quickly and adjust workload to accommodate competing priorities.
• Ability to manage projects and follow through on assignments.
• Ability to manage multiple responsibilities concurrently while meeting tight deadlines when required.
• Ability to implement routine office tasks (e.g. schedule meetings, reserve conference rooms, write minutes for meetings, coordinate schedules, arrange travel, arrange vendors, manage inventory, manage purchase requests in eVA).
• Ability to lead and manage administrative staff.

Additional Considerations

• Knowledge of DBHDS licensing process.
• Knowledge of current state processes, practices and procedures including eVA.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

For consideration, interested applicants must apply by completing the online application. A resume may also be included with your submission. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. This position is open until filled; however, applications/resumes will begin to be reviewed within seven (7) business days of the date of this posting. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: shakiera.miles@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.