ADMINISTRATIVE SERVICES MANAGER - 66352

Executive Service

ADMINISTRATIVE SERVICES MANAGER

Department of Disability and Aging

Arlington, TN

Salary: $5,050.00/Month

Closing Date: 03/24/2025

This position is designated as Hybrid (in office and remote).

Background Check:

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position. A Motor Vehicle Records screening will be conducted prior to employment.

Who we are and what we do:

The Department of Disability and Aging supports people to live the lives they envision for themselves by ensuring people can exercise rights, engage with the community and experience optimal health. At DDA, we are responsible for administration and oversight of services and supports for more than 1.5 million older adults and Tennesseans with disabilities.

How you make a difference in this role:

You can make a difference in this role by bringing skills that would allow you to maintain open lines of communication with your staff. If you can foster an environment that supports team collaboration toward shared goals and you follow through on commitments which are in the best interest of your team and our organization, you can make a difference with DDA.

Job Overview:

This position will be responsible for ensuring persons supported by The Department of Disability and Aging receive the necessary supports and services to experience optimal health.

Key Responsibilities:

• Manage the units that review and assess prior authorization service requests.
• Reviewing person-centered support plans and evaluating service requests for medical necessity.
• Verify individuals' eligibility and benefit program status.
• Communicate with support coordinators, case managers and providers to gather and confirm information.
• Follow-up on outstanding service authorizations to ensure waiver and operational guidelines are met.
• Assist with hiring, training and developing new and existing staff members regarding unit processes.
• Manage time and attendance and develop performance plans and job plans for unit staff.

Minimum Qualifications:

Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to substantial (five or more years of) full-time increasingly responsible professional staff administrative experience including at least, one year of supervisory experience.

Substitution of Experience for Education: Qualifying full-time increasingly responsible sub professional, paraprofessional, or professional experience may be substituted for the required education on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience: Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required nonspecialized experience on a year-for-year basis, to a maximum of two years.

OR

Five or more years of increasingly responsible professional administrative services experience with the State of Tennessee including, at least, one year of supervisory experience.

Preferred Special Qualifications: Prior experience reviewing or developing person-centered support plans and service authorizations and 2 years of supervisory experience in state government.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.