RU Case Navigator, Bureau of Vital Statistics

Clerical Associate IV-1025110251 Oen to candidates who are permanent or to those candidates who filed for THE NEW YORK CITY (PROMO) BRIDGE EXAM No. 3971 within the filing period From: June 7, 2023, To: July 18, 2023 or THE NEW YORK CITY BRIDGE EXAM No. 4977 within the filing period From: June 5, 2024 To: June 25, 2024.

The Bureau of Vital Statistics is responsible for registering and certifying all birth, deaths, spontaneous and induced terminations of pregnancy in NYC. The bureau issues, analyzes and reports on 285,000 vital events each year. The bureau is a very large customer service operation, providing death certification services on a 24/7 basis, issuing more than 900,000 certified copies of birth and death records, and fulfilling hundreds of data requests annually. Division/Program Summary Description: This position will be within the Health Department's innovative Center for Population Health Data Science (CPHDS). The CPHDS is working to strengthen citywide population health surveillance by better linking public health, healthcare, and social service data to fully characterize and improve the health of New Yorkers. Our vision is for these data to be accessible, timely, equitable, meaningfully usable, and protected and being actively to protect and promote health and wellbeing of New Yorkers.

Housed in the Center for Population Health Data Science, the Bureau of Vital Statistics (BVS) at the NYC Department of Health and Mental Hygiene registers, amends, processes, and analyzes all vital events (births, deaths, and spontaneous and induced terminations of pregnancy) in New York City while also issuing certified copies of certificates to the public. There are approximately 120,000 births and 52,000 deaths and about 1 million certified copies of birth and death certificates issued each year. Vital event data are used by most health department programs (including infectious and chronic diseases, community health, environmental/occupational health, and health care access) and reported to national agencies.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Work with the Registration Unit director and leadership to identify areas for improvement and streamline processes to enhance customer experience.
• Function as a case navigator and provide detailed written and verbal guidance to customers and funeral directors.
• Approve completed customer applications as a designated Deputy City Registrar.
• Verify completeness of birth information received from NYC hospitals and home births, obtain missing details, and register filings.
• Process and prioritize order requests from daily Burial Desk queues while adhering to turnaround times.
• Review and approve financial reconciliation accounts from intake staff.
• Enroll external users (facilities, funeral directors) into the eVital electronic registration system.
• Manage security paper distribution, reconciling usage, and ensuring compliance with security protocols.
• Test IT system fixes, updates, and enhancements, providing feedback to IT and leadership.
• Provide customer service support at the front desk or in other designated areas as needed.
• Support emergency response activities as required by the agency.

PREFERRED SKILLS:

• Strong customer service and communication skills.
• Experience working with electronic databases and IT troubleshooting.
• Knowledge of NYC birth and death registration processes.
• Ability to work in a fast-paced, high-volume environment.

Why you should work for us:

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as:

o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.

- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

CLERICAL ASSOCIATE - 10251