What are the responsibilities and job description for the COMPLEX CARE COORDINATION PROGRAM MANAGER position at DEPT. OF HOMELESS SERVICES?
- DEPT. OF HOMELESS SERVICES
- Full-Time
- No Exam Required
Job Description
DHS provides temporary emergency shelter to families with children (FWC) in facilities throughout New York City. DHS is developing a new program to provide care coordination services for families with children clients to improve the stability of high-risk families experiencing homelessness and move them into permanent housing.
The agency is recruiting for one (1) City Research Scientist II to function as a Complex Care Coordination Program Manager, who will:
- Use scientific methods and statistical analyses, evaluate the complex care coordination program, including overseeing data collection systems, data collection, and using statistical analyses summarize data.
- Develop monitoring tools and surveys and coding schema to supportive qualitative evaluation of program.
- Improve methods to use existing data sources to rapidly identify and intervene to support clients with complex behavioral health and/or medical issues who exhibit signs of decompensating in shelter.
- Coordinate resources and interventions to stabilize clients and monitor and record outcomes.
- Present products of evaluation at meetings of internal and external stakeholders.
- Lead quality improvement projects to improve health care delivery systems for people experiencing homelessness. Act as a homeless health advocate in the health care system.
- Supervise staff responsible for day-to-day tracking and coordination of complex and high-risk cases including case review, participation in case conferences, recording next steps and outcomes, following up to ensure care plans are completed, and producing regular reports.
- Collaborate with other city agencies, homeless health care providers, state agencies, and hospitals to improve service delivery and coordination for people experiencing homelessness.
- Develop program implementation and training materials and tools for patient navigation and care coordination staff at DHS and community-based organizations who serve DHS clients. As needed, conduct literature review on homeless health care and interventions targeted to and successful for the homeless to use in developing standards.
- Develop responsive grant proposals to increase resources to improve knowledge and service delivery for people experiencing homelessness.
Work Location: 33 Beaver St, 13th Fl, New York, NY
Hours/Schedule: 9am-5pm Mon-Fri, Sat-Sun RDO
Minimum Qualifications
1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.
NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.
Preferred Skills
- Strong research, data management and analytical skills. - Project management skills. - Excellent written and oral communication skills. - Excellent organization skills.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
- Experience Level:Experienced (Non-Manager)
- Category:Constituent Services & Community Programs
Salary : $84,981 - $97,728
