Family Services Specialist II

Hiring Range: $37,000 to Commensurate with Experience

Full Time or Part Time: Full Time

Job Description – This is a sensitive and an essential position that provides services to children and families. The position is responsible for establishing and maintaining case records and documentation within the child welfare database (OASIS); providing service intake; tracking expenditures and ensuring the accuracy of payments; writing and implementing service plans; providing case management services including home and field visits; participating in multi-disciplinary teams; facilitating educational groups and activities with clients, community, and agency partners; testifying in legal proceedings; assessing the necessity for court intervention and legal action; participating in and completing mandated In-Home training for certification and staff development activities; assessing for safety, risk, and specific service needs; promoting family stabilization and providing supportive services; providing 24-hour on-call services and responding to emergencies in child/adult protective services and/or foster care. This position requires being a professional with a positive attitude and a team player with an ongoing working relationship within the agency and community.

Qualifications – Knowledge, Skills, and Abilities (KSA’s) – KNOWLEDGE OF: Social work principles and practices; policies, procedures, and regulations; cycle and indicators of abuse; human behavior; stages of change and motivational interviewing; communication; interviewing and assessment; investigative techniques; crisis intervention; case planning and documentation; human service policy procedure and best practice; service delivery; laws, code and court proceedings/testimony; grief and loss issues; interventions for substance abuse, domestic violence, mental illness/intellectual disability; trauma-informed practice; family engagement and teaming; empowerment theory; strengths-based assessment and service delivery; team building; critical thinking; client interviewing; current trends and intervention of social problems and society’s response; proper preparation of reports, records, and other documentation. SKILLS: Use of personal computer, IPAD, agency cellphone, hardware and software programs; operation of general office equipment and motor vehicle. ABILITY TO: Assess strengths and needs; build relationships, work as a team, collaborate with colleagues and the public; interact with the public and community to promote the mission and the positive image of the agency; assist to develop policy and procedures; make decisions in difficult situations and under high stress; communicate effectively orally and in writing; educate staff and community; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services; ensure compliance and work for needed changes; assess risk, safety and capacity; engage families to create positive, lasting change; negotiate with providers; maintain appropriate records; maintain effective working relationships to promote the safety and well-being of children and families; determine effectiveness of placements and related ability to meet needs; maximize independence; show respect in all situations; respond with empathy to customers’ emotional needs; exercise sound judgment, diplomacy and calming influence during critical events; identify indicators of abuse, neglect and exploitation; evaluate effectiveness of and customer satisfaction with programs, services, interventions and with external providers; find and use state of the art research and treatments for problems affecting client populations; understand and work effectively with the various cultures; determine how to stop and start services at the appropriate time to assure the protection of children; remain non-judgmental and unbiased; present agency programs and prevention/outreach information to public.