What are the responsibilities and job description for the Customer Service Representative position at Dept_PhysLoc_OrgGroup?
Tasks: Receives and processes complex customer orders, inquiries and/or complaints covering items or products ordered and supports customers. Maintains an ongoing relationship with selected customers, sales staff and product engineering (particularly those focused on technical applications of the product or service). Provide a key communications link to the customer. Cultivate effective business relationships with customers.
- Provides uncompromising service to all customers through accurate and timely processing of orders and inquiries.
- Records and processes orders and/or inquiries received via EDI, email, telephone, and/or through personal customer contact.
- Provides pricing, availability, and schedule information within established guidelines.
- Checks, approves and confirms orders established and within limitations.
- Researches and obtains resolution of variety of customer complaints and issues.
- Serves as communication link between customers and sales staff to assure responsiveness.
- Tracks order activity and alerts appropriate staff of any potential delivery problems
- Expedites the delivery of selected orders.
- Coordinate with all departments to ensure fulfilment of customer requests.
- Resolution of technical difficulties and issues with the customer.
- Complete special projects or tasks as assigned by the Customer Service Team Lead or Supply Chain Manager.
- All other duties as assigned
- Associates degree or equivalent from 2-year College, or 5 years of related experience and/or training, or an equivalent combination of education and experience.
- Customer Service experiences in a manufacturing business a plus.
- Able to build effective relationships with customer contacts and maintain personal interaction with top accounts.
- Professional verbal and written communication skills.
- Technical interest regarding products, drawings and common PC Systems, knowledge of SAP systems a plus.
- Positive outgoing behaviour and an ability to work well with others.
- Ability to work well under pressure in a fast paced and high-pressure environment