Assistant Cage and Player Services Manager

Derby City Gaming Downtown, a Churchill Downs Incorporated historical horse racing entertainment venue, seeks passionate, dynamic individuals to join our team. Whether you're interested in customer service, gaming operations, or behind-the-scenes roles, we offer a variety of career opportunities that put you at the heart of the action!

Why Work with Us?

• A Proud Legacy: Churchill Downs represents a cornerstone of Kentucky's rich heritage, and at Derby City Gaming Downtown, we are proud to carry on that legacy. Be part of a company that’s rooted in excellence and tradition.
• Unique Entertainment Venue: We house about 500 state-of-the-art historical racing machines, along with three unique bar concepts: a main-level sports bar with a stage for live music and entertainment, a premium bourbon library, and an elegant wine and charcuterie lounge.
• Career Growth: We believe in investing in our Team Members by offering opportunities for advancement and development.
• Exciting Work Environment: Work at the heart of the vibrant Downtown area in a fun and engaging atmosphere where no two days are alike.

FUNCTION

The Assistant Manager of Cash Operations and Player Services is responsible and accountable for the operation of the Cage & Player Services Department.  Assist in developing and implementation of procedures to ensure the security of gaming funds, assets and players’ information as they relate to the operation.  Provides quality guest service/satisfaction to increase rated play.  Works closely with and supports special events and promotions.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Manages the budget for the Cage and Player Services department.
• Review and manage the department’s financial data.
• Review staffing levels in accordance with business needs and budget standards. Delegates duties and assigns responsibilities.
• Review and approve payroll.
• Develops successful and consistent operations for Cage and Player Services by communicating with operational departments to provide service, promotion, and special event information.
• Knowledgeable of marketing promotions and events.
• Development of team members, interviews, hiring and performance evaluations.
• Completes and processes performance reviews for direct reports.
• Manages, trains, and enforces procedures to safeguard assets, funds, and player information.
• Ensures that required equipment for operation is available, clean, and functioning properly.
• Ensures the safety and security of team members and guests.  Facilitate processes and programs to effectively control and reduce lost time injuries.
• Manages all policies to include, but not limited to, corporate procedures, internal controls, and both state and federal guidelines to ensure they are being followed.
• Track and manage cash on hand for the property.
• Reports Cage and Player Services activities to the Mgr. of Cash Operations & Player Services.
• May act as Managerial Representative on premises.
• Meets with departmental directors and managers as necessary.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy.
• Monitor for suspicious transactions as defined by the BSA and the property’s BSA policy.                                                                                                                                              
• Other duties as assigned.

STANDARDS OF PERFORMANCE

• Management abilities demonstrated in managing the cage department with operational effectiveness.
• Effective managing of the staff.
• Public relations and guest service skills.
• Maintaining a professional working relationship among all personnel.
• Flexibility to work various shifts.
• Oral and written communication skills.
• Proficient in Microsoft Office.
• Ability to navigate multiple operating systems simultaneously.

EDUCATION, TRAINING, AND EXPERIENCE

• Five to seven years of experience in gaming cage operations or banking with a 4-year degree in related field or equivalent work experience is preferred.

• Valid Racing License.

Applicants must be 21* or older. Derby City Gaming Downtown is an equal-opportunity employer.

#DCGD