Food Outlet Supervisor

Description

Specific Duties And Responsibilities

• Responsible for the supervision and performance of the food outlet front of house staff.
• Upholds the company and departmental service standards while ensuring the coaching/accountability measures are enforced.
• Delegates duties and assign responsibilities to staff.
• Assist in development of Team Members.
• Ensures the safety and security of Team Members and guests. Supervises programs and processes to reduce and control loss time injuries.
• Review marketing/promotions and Food Outlet activities with staff.
• Monitor staffing levels to maintain budgeted levels of employment.
• Assists in identifying and defining business needs to implement solutions that may result in beneficial changes to the department.
• Responsible for attending to guest’s complaints and resolving matters as expediently as possible.
• Work closely with department head to develop and implement operating standards where necessary.
• Ensures consistent and convincing service according to the company standards.

Standards Of Performance

• Management abilities demonstrated in managing the Food Outlet operation effectiveness.
• Maintaining interpersonal working relationship among all personnel.
• Oral and written communication skills.
• Creative problem solving and resolution management.
• Sense of urgency to tasks and goals as directed.
• Willingness to assume overall responsibility relative to the performance of Food Outlet operations.

Education, Tr AI Ning, And Experience

• Two to five years of experience in food and beverage operations and managing personnel.
• 4-year degree in related fields or equivalent work experience is preferred.
• Able to obtain a valid Racing License.