What are the responsibilities and job description for the Sales Support / Business Development Rep position at Derby Management?

Job Title : Sales Support / Business Development Representative

Company : Redemption Plus

Location : Overland Park, KS (Hybrid : Partial WFH, In Office 3 Days / Week)

Industry : Distributor : Toys & Gifts for Family Entertainment Centers (FEC)

About Redemption Plus :

At Redemption Plus, we’re not just a large toy distributor—we’re the driving force behind the fun in Family Entertainment Centers (FECs)! Since 1996, we’ve been jazzing up game rooms with our innovative redemption, crane, and merchandiser prizes. In the world of FECs, redemption means turning those hard-earned game tickets into exciting prizes or memorable experiences. We don’t stop at just supplying prizes; we’re all about enhancing the game room’s revenue with our cutting-edge redemption management training and tech solutions, making inventory management a breeze.

Our work culture is where fun meets energy meets positivity! We thrive in a dynamic environment and are on the lookout for spirited individuals who are passionate about helping small businesses shine. As a privately owned powerhouse, we’ve made a big splash in the industry, and we’re excited to welcome new team members who share our drive and enthusiasm. Join us and be a part of something amazing!

What We Offer :

Comprehensive training and coaching
Supportive and collaborative team environment
Competitive base salary with clear pathways for advancement
Excellent benefits, including a matching 401K
Opportunities for career growth into Account Executive or Account Management roles
Ideal for recent graduates or individuals with relevant experience looking to build a career in sales and business development

Position Overview :

Step into a key role with us as a Sales Support / Business Development Representative! You’ll be the go-to person assisting our dynamic Sales Team, including Account Executives and Account Managers. Your day-to-day will involve supporting sales efforts, managing customer interactions, and helping to grow new business opportunities. If you’re a self-starter with a passion for sales, excellent communication skills, and a desire to be part of a supportive and successful team, this is the role for you.

Primary Responsibilities :

Team Collaboration : Work closely with Account Executives and Account Managers to find and pursue new customer opportunities while providing general support.

Customer Onboarding : Help new customers set up their accounts and place their first orders smoothly.

Guidance and Support : Assist customers with our online ordering system and resolve any questions or issues they might have.

Lead Engagement : Reach out to inbound leads and introduce them to the fantastic products and services we offer at Redemption Plus.

Stay Connected : Maintain communication with existing and previous customers, keeping them updated on new services or features that might interest them.

CRM Management : Accurately log all daily activities in our CRM system to keep track of our progress.

Reengagement : Work with Account Managers and Executives to reconnect with lapsed customers and develop strategies to rekindle those relationships.

Market Expansion : Reach out to potential and underserved customers to help grow our market presence.

CRM Learning : Get to know Salesforce and use it effectively to streamline your tasks.

Additional Tasks : Assist with other duties as needed, supporting the Sales Manager and the team.

Qualifications :

Experience : 1 years in a similar role preferred; entry-level candidates with a strong customer service background and relevant extracurricular activities will be considered.

Location : Commutable distance to Overland Park, KS, for a Hybrid : Partial WFH, In-Office 3 Days / Week schedule

Skills :

o Basic business process knowledge.

o Microsoft Office (Word, PowerPoint), LinkedIn, Zoom Info / Microsoft Teams. Experience with CRM systems (Salesforce, HubSpot, etc.) is a plus.

o Excellent communication skills and the ability to prioritize responsibilities effectively.

o Strong time management, multitasking abilities, and planning skills.

o Enthusiasm for continuous learning and personal development.

Compensation & Benefits :

Competitive Salary : Enjoy a base salary plus a variable component based on team performance and reaching new business goals.

Paid Time Off : Benefit from paid vacation and sick leave to help you balance work and personal life.

Health Coverage : Receive comprehensive medical and dental benefits to keep you and your family covered.

401K Plan : Save for your future with our 401K plan, which includes a company match to help you grow your retirement savings.

Redemption Plus is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information about our company, visit Redemption Plus.

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