What are the responsibilities and job description for the Sales Team Leader position at DEREK LAM 10 CROSBY?
About the Role
We are seeking an experienced Sales Team Leader to join our team at DEREK LAM 10 CROSBY. As a key member of our East Hampton store leadership, you will oversee the daily operations of our boutique and drive sales growth.
Your primary responsibility will be to motivate and train a sales team of 2-3, focusing on up-selling and cross-selling techniques to consistently meet store goals.
You will also provide management presence on the sales floor, ensuring exceptional client experience and establishing long-term relationships with key customers based on sales and marketing data.
In addition, you will develop and execute in-store events and activations to attract new customers and retain current ones, while managing efficient back-of-house operations and maintaining consistency with established procedures.
To succeed in this role, you will need to be operationally tech-savvy, able to manage POS systems, inventory, sales drops, and returns-to-vendor (RTVs). Your entrepreneurial mindset, coupled with strong interpersonal skills, will enable you to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals.
Responsibilities:
- Achieve or exceed annual sales forecast in alignment with company expectations
- Manage and motivate the team to consistently meet store goals by up-selling and cross-selling techniques
- Provide management presence on the sales floor and ensure client experience expectations are being delivered
- Develop clienteling strategy and execute with staff to establish long-term relationships with key customers based on sales and marketing data
- Help create in-store events/activations to attract new customers and retain current customers
- Set and assign monthly sales goals for staff with action plans to meet/exceed annual sales target
- Evaluate staff based on performance metrics and goals established with each individual team member
- Manage efficient back of house and ensure consistency with established operational procedures
Qualifications:
- 3 years in a retail apparel store management role at a complex customer-focused organization
- Operationally tech-savvy and able to manage POS system, inventory, sales drops, and RTVs
- An established top-performer with relationships in the local market
- Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals
- A clear, honest, and empathetic communicator who's able to make tough decisions
- An entrepreneurial mindset. Must be a go-getter
- Must have a positive upbeat collaborator with strong interpersonal skills
- A resourceful problem-solver and out-of-the-box thinker when faced with challenges
