Operations Manager (Retail and Service)

Job Summary:

We are seeking a dynamic and experienced Operations Manager for Tubs of Fun! to oversee service manager and service operations. The Operations Manager will be responsible for ensuring the efficient and effective management of all aspects of our retail stores, from staffing and inventory management to customer service and sales performance. The ideal candidate will have a strong background in retail management, excellent leadership skills, and a proven track record of driving operational excellence.

Key Responsibilities

Store Operations:

· Oversee daily operations of retail stores to ensure smooth and efficient functioning.

· Implement and monitor store policies and procedures to ensure compliance and consistency.

· Develop and execute operational strategies to enhance productivity and profitability.

Staff Management:

· Recruit, train, and manage store staff, including sales associates, supervisors, and support staff.

· Conduct performance evaluations and provide ongoing coaching and development to team members.

· Foster a positive and collaborative work environment to promote high levels of employee engagement and morale.

Inventory and Supply Chain Management:

· Manage inventory levels to ensure optimal stock availability and minimize shrinkage.

· Coordinate with suppliers and logistics partners to ensure timely and accurate delivery of goods.

· Implement inventory control procedures to track and manage stock movements.

Customer Service:

· Ensure exceptional customer service standards are maintained across all stores.

· Handle customer complaints and issues promptly and professionally.

· Develop and implement customer service initiatives to enhance the shopping experience.

Sales and Financial Performance:

· Monitor sales performance and develop strategies to achieve sales targets and maximize profitability.

· Analyze financial reports and key performance indicators to identify areas for improvement.

· Develop and manage store budgets, including expenses, labor costs, and inventory costs.

Compliance and Safety:

· Ensure compliance with all company policies, procedures, and regulatory requirements.

· Maintain a safe and secure environment for customers and staff.

· Conduct regular audits and inspections to ensure adherence to health and safety standards.

Qualifications:

· Bachelor’s degree in Business Administration, Retail Management, or a related field preferred.

· Minimum of one year of experience in retail management or operations.

· Strong leadership and team management skills.

· Excellent organizational and multitasking abilities.

· Proficient in inventory management and point-of-sale (POS) systems.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Ability to work in a fast-paced and dynamic environment.

· Strong financial acumen and experience in budget management.

Salary:

50-65k a year depending on experience. Opportunity to earn additional income from bonuses and commissions.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $50,000 - $65,000