Patient Service Representative

PATIENT SERVICE REPRESENTATIVE

Full job description

Fast-paced private practice seeking a new member of our team.

The ideal candidate is reliable, honest, hardworking, detail-oriented, flexible, cheerful, and patient-centered. In this important role, a successful candidate will act as an ambassador for the practice to patients. We are looking to grow our excellent team with members who are eager to contribute to top-quality customer service. A willingness to learn and grow with the practice in an environment that encourages constant innovation and feedback is a must!

Duties include:

· Many patient flow responsibilities such as scheduling appointments, patient check-in, patient check-out

· Collecting payments, explaining pricing and use of products recommended by providers

· Verifying insurance benefits through EMR and confirming the same in individual insurance websites

· Explaining to patients what to expect after their office visits.

· Preparing face sheets

· Communicating with other physician offices regarding referrals and patient records

· Managing patient communications/questions, incoming faxes and other correspondence; delegating as appropriate

· Corresponding with referring physicians, scanning and routing correspondence and medical records, and other general clinical admin duties as assigned

· Process medical records requests

Required Qualifications:

· Willingness to establish and maintain a fun and professional work environment

· Must be able to multitask, have GREAT ATTENTION TO DETAIL, be punctual, and deliver exceptional customer service experience

· Natural inclination to take initiative

· Experience and detailed knowledge of EMR systems for scheduling and charting

Desired Qualifications:

·. Work experience in this role

· Knowledge of HIPAA compliance

· Formal training as a Patient Service Representative

· Problem-solving and/or social media marketing interest

· We are a team-oriented practice so a willingness to be cross-trained to assist with both clinical, front-office, and administrative tasks is important

· Our office uses EMA from Modernizing Medicine and preference will be given to candidates who have experience with this system

· Experience and detailed knowledge of patient flow, patient care operations, patient safety, medical office sanitation, OSHA

· This is a great opportunity for ambitious, post-graduate candidates who wish to pursue further medical training such as medical school, physician assistant, or nurse practitioner school. Excellent candidates will gain invaluable clinical and patient care experience.

Do you feel you possess these qualities? If so, please respond with resume. We look forward to meeting you!

WHO WE ARE

Mission

We provide compassionate and locally-owned care for all patients.

Vision

To raise the bar on the standards of quality medical care

Become a flagship institution, against which other practices are measured

To create an exponential impact on the field of medicine through patient and medical education

Core Values

• Perseverance. We will overcome the most challenging obstacles through ingenuity and hard work.
• Compassion. We care for our patients and employees in every way.
• Integrity. We hold ourselves to the highest ethical standards.
• Kinship. We nourish relationships with our patients, our people, and our community.
• Inclusion. All patients and employees deserve respect as valuable members of the community.
• Collaboration. We embrace the unique power of teamwork to provide exceptional patient care.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Free flu shots
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $16 - $18