Front Office Assistant/Medical Assistant

Job Title : Front Office Assistant Medical Assistant

General Summary of Duties: Performs various clerical duties including: answering telephones, taking messages, scheduling appointments, copying, and creating/maintaining patient charts under Supervision of Office Manager. Understand and consistently demonstrate “DLA Way” Core Values. Maintain up to date knowledge of HIPAA and OSHA; strictly adhere to these rules and regulations. Immediately report any deviations or issues with adherence to HIPAA or OSHA.

Supervisor: Office Manager

Supervisory Responsibilities: None

Major Responsibilities:

Assist Doctor with medical & cosmetic patients

Welcome patients, visitors, vendors. Determine the purpose of visit and direct them accordingly.

• Answer and screen telephone calls in a courteous manner. Record messages for physicians and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Obtain accurate information from patients; ensure all intake, consent, registration forms are complete.
• Communicate delays to patients and clinical staff.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Input insurance information into Nextech and scan copy of insurance card into EMA.
• Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
• Scan/enter patient procedure information, including ICD-10 / CPT coding into EMA as directed by clinical staff and physicians.
• Follow all clinic policies on safety and security.
• Explain financial requirements to patients or responsible parties and collect copays as required.
• Keep the reception, patient waiting areas, front office and supply room clean and organized.
• Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
• Maintain patient information, files and records in a confidential manner.
• Perform other related duties as directed or assigned.
• Education:
• College Degree

Experience: Two years of executive office experience preferred.

Knowledge:

• Knowledge of executive or clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of grammar, spelling, and punctuation.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skills:
• Skill in operating office equipment
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Skill in gathering, interpreting, and reporting insurance information.

Abilities:Equipment Operated: Office machinery including computers, fax, postage machine and photocopier. Occasionally lift and carry files up to 50 pounds.

• Ability to learn/use office computer programs including Microsoft® Excel, Word, Power Point, E-mail, Internet, EMA, Nextech.
• Ability to work effectively as a team member with physicians and other staff.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to interpret and understand insurance benefits and reimbursement.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.
• Ability to communicate clearly.
• Ability to work with little supervision.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

Work Environment: Work performed in office environment. Involves frequent contact with staff, patients and vendors. May require working under stressful conditions.

Mental/Physical Requirements: Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.

• This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Medical Specialty:

• Dermatology

Schedule:

• Monday to Friday

Experience:

• medical office: 1 year (Required)
• Medical Assistance (clinical): 1 year (Required)

Work Location: In person

Salary : $15 - $20