Front Desk Trainer

The Front Desk Trainer plays a key role in ensuring front desk staff are well-equipped with the knowledge and skills to provide excellent service and uphold company standards. This role leverages adult learning principles to create engaging and effective training experiences that cater to various learning styles while embodying Dermatology Partners' core values.

Grow Together

Foster a collaborative learning environment where team members support each other’s professional development.

Outcome Over Ego

Prioritize patient care and operational excellence over individual recognition.

Commitment to Serve

Dedicate efforts to enhancing front desk operations to improve the overall patient experience.

Seize Opportunity from Struggle

Approach training challenges as opportunities to innovate and refine processes.

Do the Right Thing

Ensure ethical, compliant, and patient-centered training at all times.

Expectations:

• Deliver engaging new hire orientation & training curriculum in a classroom-style & setting, integrating interactive and experiential learning techniques.
• Collaborate with the Front Desk Training Manager, Regional Manager & Training Director to assess training needs and develop targeted learning plans.
• Support adult learners by incorporating diverse training methodologies, including hands-on practice, scenario-based learning, and mentoring.
• Conduct real-time coaching and provide constructive feedback to staff based on observed performance and workflow assessments.
• Promote a culture of continuous education and coaching to reinforce best practices and compliance standards.
• Implement and support front desk workflow changes and organizational initiatives, ensuring smooth transitions and staff adaptation.
• Utilize adult learning principles to develop individualized and group learning plans for offices requiring additional support.
• Continuously assess training effectiveness through feedback, observation, and performance metrics.
• Assist with pre-registration audits and other compliance-related tasks to ensure adherence to company standards.
• Support staff during peak business hours, modeling best practices and reinforcing training concepts.
• Other duties as assigned to support training and development initiatives.
• Monitor and oversee actions related to:
• Correct data entry relating to patient demographics
• Correct data entry relating to insurance coverage
• E-check in completion & digital form usage
• Proper check-in workflow & efficiency
• Other duties as deemed necessary

Skills, Qualifications & Requirements:

• Strong communication skills, both written and verbal, with an emphasis on clear instruction and feedback.
• Ability to engage and motivate employees through dynamic training methods.
• Team-oriented mindset with the ability to mentor and guide staff effectively.
• Highly organized, punctual, and professional demeanor.
• Strong customer service skills, demonstrating empathy and responsiveness to patient needs.
• Proficiency in computer systems and workflow management.
• Excellent time management and problem-solving abilities.
• Professional and approachable appearance that aligns with company expectations.
• Full-time, Monday through Friday (40 hours/week), in-person role.
• Must have reliable transportation to all offices within the assigned region. The assigned region is York, Hanover, Lancaster, Lewisburg, Sparks MD, Owings Mills MD, and Westminster MD.
• Must be flexible and available to travel on short notice to any office within the assigned region for training and support needs.
• Ability to travel within the tri-state region for quarterly summits.