Medical Assistant Trainer

Description:

The Medical Assistant Trainer plays a key role in ensuring medical assistant staff are well-equipped with the knowledge and skills to provide excellent service and uphold company standards. This role leverages adult learning principles to create engaging and effective training experiences that cater to various learning styles while embodying Dermatology Partners' core values.

Grow TogetherFoster a collaborative learning environment where team members support each other’s growth and professional development.Outcome Over Ego Prioritize patient care and clinical excellence over individual recognition.Commitment to ServeDedicate efforts to enhancing the skills and knowledge of clinical staff to improve overall patient experience.Seize Opportunity from Struggle View training challenges as opportunities to innovate and improve educational approaches.Do the Right ThingEnsure ethical, compliant, and patient-centered training at all times.

Expectations:

• Deliver engaging new hire orientation & training curriculum in a classroom-style & clinical setting, integrating interactive and experiential learning techniques.
• Collaborate with the Medical Assistant Training Manager, Regional Manager, & Training Director to assess staff learning needs and implement targeted training solutions.
• Support adult learners by incorporating diverse training methodologies, including hands-on practice, scenario-based learning, and mentoring.
• Conduct real-time coaching and provide constructive feedback to staff based on observed performance and workflow assessments.
• Promote a culture of continuous education and coaching to reinforce best practices and compliance standards.
• Implement and support clinical workflow changes and organizational initiatives, ensuring smooth transitions and staff adaptation.
• Utilize adult learning principles to develop individualized and group learning plans for offices requiring additional support.
• Continuously assess training effectiveness through feedback, observation, and performance metrics.
• Monitor and oversee actions related to:
• Visit scribing content and quality
• Hands-on assistance for standard dermatologic procedures
• MIPS quality score measures
• Pathology logs and backlog management
• Administrative duties including patient messages, prior authorizations, and fax management

This role is ideal for an experienced clinical professional passionate about training and mentorship, committed to fostering a culture of continuous learning and excellence while embodying the Dermatology Partner Core values.

Requirements:

Skills, Qualifications & Requirements:

• Minimum 3 years of experience in a clinical dermatology setting.
• Preferred minimum 1 year of experience scribing in EMA by Modernizing Medicine.
• Experience leading teams or serving in a supervisory role (e.g., clinical manager, lead MA) preferred. Prior experience in training, coaching, or education strongly preferred.
• Strong communication skills, both written and verbal, with an emphasis on clear instruction and feedback.
• Expertise in compliance-related processes, including:
• Instrument cleaning, packaging and autoclave maintenance/testing
• Following and enforcing HIPAA/OSHA/Health Department regulations and best practices
• Familiarity with MIPS quality payment program and ability to train staff on meeting quality standards.
• Full-time, Monday through Friday (40 hours/week), in-person role.
• Must have reliable transportation to all offices within the assigned region. The assigned region is York, Hanover, Lancaster, Lewisburg, Sparks MD, Owings Mills MD, and Westminster MD.
• Must be flexible and available to travel on short notice to any office within the assigned region for training and support needs.
• Ability to travel within the tri-state region for quarterly summits.