Patient Care Coordinator

About Our Practice

The #1 medical dermatology team in California, Nevada and Arizona offering the most advanced treatments for acne, skin cancer, rashes and skin growths, cosmetic injectables and laser treatments.

Join the Skin and Cancer Institute Family

Skin and Cancer Institute’s doors are always open to new patients. If you’re interested in learning more about Dr. Daniel Taheri and his world class staff of board-certified dermatologists, aestheticians, registered nurses, and patient care specialists. We are looking for that special person who is friendly and personable in greeting our patients. Someone who will make an excellent first impression for our company for patients and visitors by their appearance, manners, knowledge and helpfulness.

SUMMARY OF POSITION

We are looking for that special person who is friendly and personable in greeting our patients. Someone who will make an excellent first impression for our company for patients and visitors by their appearance, manners, knowledge and helpfulness. Must be willing to travel up to 25 miles to assist at other office locations when needed.

ESSENTIAL DUTIES

• Courteously check patients in and out according to our Customer Service standards.

• Must be able to Verify insurance and collect appropriate dues.

• Balance and reconcile money collected during your work shift.

• Schedule appointments, maintain and update the schedule as needed.

• Confirm appointments for providers, aestheticians and RN’s.

• Create and maintain patient charts, ensure you have up to date information at all times.

• Prepare superbills accurately and in a timely manner.

• Follow all HIPPA regulations, keep patient personal and financial information confidential.

• Anticipate and respond positively to changing conditions.

• Ability to stay focused on what needs to be accomplished while under pressure.

• Ability to listen and communicate effectively and kindly while listening to patient complaints.

• Keep the front office neat and orderly to maintain our high standards.

• Maintain inventory, place order weekly as needed.

• Other duties as assigned to assist the overall function of your location.

• Verify insurance (deductible and copay amounts)

• Know the difference between an HMO and PPO

• Ability to know the difference between Blue Cross and Blue Shield

• Ability to determine Medi-Cal HMO patients requires authorization and should be billed to Medical Group or IPA

• Ability to read insurance card and input the correct payer id or payer name and address

• Ability to know Military Insurance programs require specific policy info (SS# or 11 Digit id)

• Ability to multi-task in an expeditious manner

• Ability to know if the payer is contracted with Tax id/NPI

• Verify authorization for HMO commercial and Medi-cal HMO

• Awareness of completing all patient Demographics to avoid claim rejections

• Ability to post copays into EMA

• Ability to verify straight Medicare vs Medicare Advantage Plan

• Distinguish primary insurance vs secondary insurance

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