Patient Service Representative

Description

Patient Service Representative – Plastic Surgery Practice

The Patient Service Representative is primarily responsible for supporting our clinics daily operations through providing excellent customer service, administrative support and fulfilling general clerical office duties. He/She contributes to the overall positive work environment of the office by treating peers, managers, providers and patients with fairness, professionalism and courtesy. This role must ensure adherence to all HIPAA, OSHA, federal and state guidelines specific to patient care and privacy.

Location: Hillcrest Plastic Surgery Orlando, FL

Essential Functions:

• Greet patients & caregivers, providing welcoming and professional customer service.
• Answer in-coming calls according to practice protocol & clear messages from all patient communication platforms.
• Scheduling, rescheduling & confirming patient appointments as needed.
• Process & efficiently re-direct all patient inquiries.
• Chart preparation for following business day.
• Collect all monies due at time of service and post payments collected.
• Maintain public spaces, such as waiting rooms to ensure they are clean, comfortable and organized.
• Competently navigate and use all computer applications, including practice management systems, EMRs, internet-based applications and standard office applications.
• Assist patients at check in, including, but not limited to:
  • Confirming/entering patient demographics into the practice management system.
  • Assisting patients in completing consents, forms & obtaining copies of identification.
  • Document and call no shows.
• Assist patients at check out, including but not limited to:
  • Collecting & posting payments.
  • Assisting with product sales.
  • Scheduling follow up appointments as directed by the providers/clinical staff.
  • Document and call no shows as needed.
  • Scan completed fee ticket into patients’ chart at end of visit.
• End of day fee ticket, batch submission and cash reconciliation with the highest degree of accuracy.
• Process and submit medical records request in accordance with HIPAA guidelines.
• Distribute faxes as received to appropriate parties.
• Relay updates and information between patients, staff members and providers as needed in order to maintain a smooth patient flow, and service patient needs in a timely manner.
• Other duties as assigned by management from time to time.

Qualifications

Qualifications & Skills:

• Plastic Surgery industry experience preferred
• Minimum High School diploma or equivalent & some college experience.
• Minimum 3-year prior customer service experience
• Strong writing, typing & verbal communication skills
• Proper demeanor for a Plastic Surgery office
• Bilingual - Spanish speaking a (not required)
• Detail and outcome oriented
• Able to handle a multitude of tasks in a sometimes, ever-changing environment
• Effective at listening, to understand, clarifying and responding to questions/concerns raised by patients

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off
• Retirement plan
• Health Savings Account