What are the responsibilities and job description for the Maintenance Account Manager position at DeSantis Landscapes?
Company Overview
Founded in 1974, DeSantis Landscapes is a nationally recognized, award-winning landscape contractor known for its integrity, workplace culture, and innovative sustainable practices.
With over 150 team members working out of four Salem and Portland area branch locations, DeSantis Landscapes is widely seen as one of the premier destinations for landscape professionals in Oregon and SW Washington.
About the Role
We are currently seeking a skilled and client-focused Account Manager to join our team and nurture long-lasting relationships with our valued clients.
Key Responsibilities
- Serve as the primary point of contact for assigned clients, building strong and enduring relationships.
- Understand client needs, preferences, and goals, and ensure their satisfaction through exceptional service delivery.
- Conduct thorough assessments of client properties and landscape requirements, collaborating with internal teams to develop tailored maintenance plans that align with client objectives.
- Monitor and ensure the timely and high-quality execution of landscape maintenance services, addressing any issues or concerns promptly to maintain client satisfaction.
- Identify opportunities to expand services within existing accounts, presenting additional solutions that provide value and enhance clients' outdoor spaces.
- Collaborate with clients to review and renew contracts, negotiate terms, and align service packages with changing needs.
- Proactively address and resolve any client concerns or service-related issues, working closely with operations and management teams to implement solutions.
- Regularly update clients on service progress, upcoming projects, and industry trends to demonstrate our commitment to their success.
Requirements
- Bachelor's degree in Business, Horticulture, a related field, or equivalent.
- Proven experience of at least 3 years in account management or client relations, preferably within the commercial landscaping or related industry.
- Comprehensive understanding of landscaping practices, maintenance services, and plant material.
- Customer-centric mindset with a dedication to delivering exceptional service.
- Ability to identify opportunities for upselling and cross-selling within existing accounts.
- Proficiency in CRM software and Microsoft Office Suite. Experience in Aspire software is a plus.
- Self-motivated, organized, and able to manage multiple tasks concurrently.
What We Offer
- Competitive base salary with performance-based incentives.
- Comprehensive benefits package including health, dental, and retirement plans.
- Ongoing training and professional development resources.
