Mobile Response Division Coordinator

Days Off: Saturday and Sunday

Shift: Office Day (9 AM – 5:30 PM)

Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people experiencing homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being. Our integrated services include permanent supportive housing, emergency shelter, crisis response, and outpatient behavioral health care. DESC’s mission is to provide compassionate, culturally competent services that meet our community’s most vulnerable individuals where they are.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

Job Definition:

The Mobile Response Division Coordinator will report to the Director of Mobile Response and serve as a critical partner in streamlining and developing operational and clinical systems. This position focuses on supporting staff through transitions in crisis response and outreach systems, facilitating healthcare integration, ensuring contract compliance, and coordinating quality improvement efforts.

The Mobile Response Division Coordinator will collaborate across DESC departments and with community partners (law enforcement, fire, hospitals, and other crisis response teams) to promote effective service delivery, resolve operational issues, and build meaningful relationships. This role requires strong organizational skills, flexibility, and the ability to work effectively in a fast-paced environment where programs often need to change. The position will hold recurring meetings with the Division’s Program Coordinators, OPBH Clinical Operations coordinator, QIM, and Accounting to ensure continuity across the division and troubleshoot operational, administrative, and compliance challenges.

Major Duties and Responsibilities:

Program Coordination and Development:

• Collaborate with Quality and Information Management (QIM) and Clinical Programs to streamline workflows, systems, and healthcare integration strategies.
• Develop onboarding processes, training, and continuing education plans for clinical staff to ensure alignment with DESC’s mission and quality standards.
• Coordinate program evaluation efforts, supporting staff in understanding Medicaid Integrated Managed Care requirements and operationalizing healthcare integration best practices.
• Work closely with DESC Housing teams and external housing partners to ensure effective coordination of care and promote seamless service delivery for clients.
• Hold recurring meetings with Program Coordinators and OPBH Clinical Operations to address challenges, support consistent operations, and troubleshoot administrative, operational, and compliance issues.
• Act as a liaison between DESC departments, ensuring consistent and effective collaboration.

External Coordination:

• Build and maintain relationships with first responders (law enforcement, fire, DCR teams) and community institutions (hospitals, jails, triage centers) to ensure client needs are effectively met.
• Represent DESC at external stakeholder meetings, which may include community groups, neighborhood councils, and strategic partnerships.
• Support DESC’s Good Neighbor Policy by addressing community concerns, problem-solving issues, and promoting positive relationships in the neighborhoods where programs operate.
• Develop communication strategies to educate external partners about DESC programs and resources.

Contract Compliance and Quality Improvement:

• Monitor program data to ensure contract compliance and identify areas for continuous improvement.
• Assist in audit preparation by ensuring adherence to local, state, and federal requirements, including Washington Administrative Codes and relevant laws (RCWs).
• Collaborate with QIM and Mobile Response leadership to implement quality improvement initiatives, policies, and training aligned with DESC and funder requirements.

Minimum Qualifications:

• Bachelor’s degree or equivalent training/experience such as:
• Associate degree and 1 year of relevant experience;
• Professional certification in project management (or similar) and 1 year of relevant experience;
• Two or more years of experience in program coordination, project planning, or operations management.
• Strong organizational, administrative, and communication skills.
• Capacity to work onsite as required of positional demands during inclement weather.
• Proficiency with Microsoft Office Suite and ability to learn new systems quickly.
• Ability to work independently with minimal supervision, manage multiple priorities, and adapt to changing demands.
• High level of discretion, confidentiality, and attention to detail.
• Knowledge and understanding of Housing First and Harm Reduction Principles.
• Experience working with diverse teams and vulnerable populations.
• Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required.

Preferred Qualifications:

• Master’s degree in social work, public health, business administration, or related field.
• Knowledge of Medicaid billing and healthcare integration strategies.
• Familiarity with contract compliance, audits, and quality improvement processes.
• Bilingual in Spanish/English or other languages common in DESC’s service areas.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.