Medical Receptionist/Front Desk

Job description

At Desert Dermatology, we’re working hard to make sure everybody has the best skin care possible. To accomplish this, we know we need the right people in our corner. Our employees are the key to our success. We understand you have a lot of options when it comes to your career however, by joining Desert Dermatology you’ll be part of a mission driven team of dedicated individuals, who want to provide an exceptional patient experience.

What we are looking for:

Our Medical Receptionists are the face of our clinics and responsible for making a positive first impression with all our patients. A lot of pressure, we know! So, we are looking for someone who is excited to go above and beyond and delight each one of our patients. There is a lot to be done at the front desk, so our ideal candidate is someone totally comfortable with juggling multiple priorities in a fast-paced environment and has the superpower ability to keep their cool while under pressure.

What you'll do:

• Greet, welcome, and register patients while working to minimize and solve wait times or other reception area issues.
• Collect, verify, and document patient information including but limited to demographics, validation of identity, primary and secondary insurance, intake forms and prior authorizations.
• Collect signatures on documents such as HIPAA privacy statement, consent forms, authorization for treatment and release of information.
• Accurately identifies Fee Scale /Co-pay determinations. Collects and processes visit charges, co-pays, deductibles, previous cash balances and notices of overdue payments at time of visit.
• Manage incoming phone calls, emails, messages and referrals to completion and in a timely fashion.
• Prepare for upcoming visits such as review of next day activities, visit reminders, document preparations, form completion and chart flags.
• Performs appointing functions with accuracy and per patient or provider request, such as scheduling appointments, managing cancellations, re-schedules, visit cycles and wait lists.
• Patient check-out duties such as next appointments, patient education hand-outs and instructions.
• Maintain medical records with timely input of incoming scans, documents, or test results.
• Works with healthcare team to assure smooth and efficient patient flow and operations.
• Participate in staff meetings and provide constructive input for improvements and solutions.
• Other duties as assigned.

Medical Receptionist are instrumental to our success, so if you’re up to the challenge… we want to hear from you!

Interested candidates should have/be:

• The ability to adhere to a compliance program and HIPAA standards and policies.
• High school diploma or Healthcare related degree
• 2 years of experience as a medical receptionist in a medical practice, 1 year of experience within a Dermatology office - not required but highly desired.
• Experience with EHR systems specifically EMA - not required but highly desired.

Work Environment and Physical Requirements:

Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance
• Cosmetic Benefit Program

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Dermatology

Schedule:

• Monday to Friday

Experience:

• Medical receptionist: 2 years (Required)

Work Location: In person

Salary : $17 - $19