Position Summary
Under direct supervision of the Security Operations Assistant Manager, is responsible for the protection, safeguarding and security of the casino’s assets, personnel, customers and all visitors during their assigned shift.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities
Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).Ensures radio and keys are operating properly.Responsible for the Security and Safety operations during the entire shift.Responsible for the daily supervision of staff on shift. Responsible for the protection of Tohono O’odham Gaming Enterprise (TOGE) assets.Responsible for directing subordinates and completing performance reviews.Responsible for reviewing and editing of incident reports prepared by subordinates for completeness and accuracy.Applies fair and consistent supervision.Assists in hiring, termination, and disciplinary actions.Assists with the planning and budget preparation for the department.Plans and administers work schedules and assignments for direct reports.Monitors the performance of direct reports, ensuring adherence to all TOGE and departmental policies and procedures.Interacts and assists casino personnel as necessary to provide adequate security protection.Submits written reports of any breach of laws, regulations, policies and procedures to security department management.Cooperates with law enforcement agencies in apprehending anyone involved in criminal activity.Investigates all reports of accident and injury at the casino and makes findings known to the Security Operations Assistant Manager.Enforces policy and procedures, rules, and regulations and requirements.Patrols the casino premises to ensure the safety of guests and team members.Responds to emergency incidents and takes actions as necessary.Responds to internal security alarms and takes action as necessary.Provides for and/or schedules additional security as needed.Takes required enforcement action for violations of Tribal, County and local laws and if warranted, may call local authorities for assistance.Assists in training of department staff and developing and implementing standard operating procedure manual for department.Prepares reports and correspondence as required.Ensures department’s daily records are accurately maintained.Provides First Aid/ Cardiopulmonary Resuscitation (CPR) until advanced care arrives.Maintains logs on key holders, radios and other inventory.May become an Emergency Medical Technician (EMT) if they are selected and meet the casino certification requirements.Maintains good communication with team members and a positive and professional work environment.Contributes to a team effort and accomplishes related results as required.Performs outstanding internal/external guest service by interacting and assisting guests and team members.Performs other duties as required.
Minimum Qualifications
Education And Experience
High School diploma or GED plus three (3) years’ of experience in law enforcement, security or surveillance; one (1) of the three (3) years which must have been in a supervisory or lead officer capacity. Experience in the gaming industry preferred. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, And Certifications
Knowledge of safety operations and procedures, safety methods and practices, and public/customer service skills in a casino environment.Knowledge of applicable laws, regulations, and requirements.Knowledge of basic computer and keyboarding skills.Ability to establish and maintain effective working relationships with staff.Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people.Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.Ability to perform in a professional appearance and manner.Ability to analyze situations and adopt appropriate courses of action.Ability to exercise independent judgment.Ability to continually seek improvement in results.Ability to work extended hours and various work schedules.Ability to maintain a clean driving record.Ability to use good judgment and foresight.Ability to obtain and maintain First Aid and CPR certification.
Physical Demands
While performing the duties of this job, the team member regularly is required to walk and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to sit. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds. Must be able to pass a fitness test or standard fitness test.
Work Environment
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays, and/or weekend work may be required. Extended hours and irregular shifts may be also required.
