What are the responsibilities and job description for the Table Games Director position at Desert Diamond Casino West Valley?
Position Summary
Under direct supervision of the General Manager, responsible for the oversight and management of the Table Games and Poker Operations.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities
Monitors and oversees Table Games and Poker operations including guest relations to achieve a cost effective and profitable department.
Ensures team member/guest compliance and conforms to regulatory, departmental, and casino policies and procedures for efficient gaming operations.
Ensures an open atmosphere that promotes skill enhancement
Ensures team members awareness of Internal Controls.
Ensures casino, and departmental policies, and procedures are followed.
Ensures supplies are readily available.
Responsible for reviewing work schedules, payroll, and evaluations for all Table Games and Poker team members.
Responsible for working with surveillance and security.
Responsible for annual forecasting and budgeting process.
Designs and maintains the proper security measures against cheating, external and internal, scams, illegal gambling devices, card counters.
Oversees the drop win to monitor for unusual fluctuations.
Oversees the Table Games Dealer School.
Creates and monitors promotions in conjunction with the marketing department.
Evaluates and monitors ongoing promotions to determine their effectiveness.
Demonstrate Desert Diamond Casino “On Brand” behaviors towards team members & guest at all times.
Models the company standards and lead by example.
Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards.
Establishes and implements Table Games and Poker Internal Controls, Policies and Procedures, training manuals, and job descriptions in conjunction the with Human Resource department.
Raises or lowers table limits to suit casino needs.
Performs duties of subordinates as needed in the supervisor capacity.
Greets guests and maintains a friendly and inviting atmosphere.
Increases department’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, disciplining, and termination of team members as needed.
Prepares and holds bi-monthly team member meetings.
Prepares monthly departmental reports.
Contributes to a team effort and accomplishes related results as required.
Reviews the hold percent for reasonableness.
Performs other duties as required.
Minimum Qualifications
Education And Experience
Bachelor’s degree plus seven (7) years of experience in the administration and management of casino operations of Table Games; or equivalent combination of experience and education. Poker operations experience preferred. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, And Certifications
Knowledge of all table games authorized in Arizona.
Knowledge of principles and practices of public relations and guest service.
Knowledge of problem solving techniques.
Knowledge of implementing new games.
Knowledge of procedures and casino floor operations.
Knowledge of dealing card games.
Knowledge of management techniques.
Knowledge of security, surveillance and fraud detection techniques.
Skill in guest service, human relations and supervision of assigned team members.
Skill in organizing resources and establishing priorities.
Skill in the use of computers and related software applications.
Ability to supervise.
Ability to interact effectively with Tribal, State and National Regulatory Officials.
Ability to develop budgets and monitor expenses.
Ability to supervise and train team members, to include organizing, prioritizing, and scheduling work assignments.
Ability to investigate and analyze information and to draw conclusions.
Ability to communicate effectively in the English language, both verbally and in writing with team members and the public.
Ability to run a department.
Ability to multi-task efficiently.
Ability to apply basic mathematical skills.
Ability to interpret a variety of instructions furnished in written and oral form.
Ability to foster a cooperative work environment.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers and guests at all levels.
Ability to work as a team member and foster a positive working environment.
Ability to work with timeliness and thoroughness.
Ability to demonstrate excellence in job functions, and continually seek improvement in results.
Physical Demands
While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.
Work Environment
Work is generally performed in an office and casino setting with exposure to second-hand smoke and a moderate to high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may also be required.
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