Position Summary
Under direct supervision of the Drop Count Manager, oversees Supervisors, and Drop Count Team Members. Ensures compliance with internal controls and monitors and verifies accuracy of process documentation. Maintains confidentiality of all privileged information.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities
Monitors all activities performed by the Drop Count TeamMonitors, reviews, and performs hiring, training, scheduling, supervising, and performance evaluations of the Drop Count staffAssists Drop Count Manager with establishing goals and objectives for the Drop Count TeamsAssists Drop Count Supervisors with drop scheduling and meetingsAssists the Drop Count Supervisors with escorting vendors and technicians for repairs and resolution of problems as neededAssists Drop Count Manager with monitoring and reviewing all finalization of gaming machine and kiosk count documentationAssists Drop Count Manager in monitoring and reviewing random drops for accuracy of the gaming machine and kiosk countAssists in the monitoring and reviewing the segregation of duties and proper count team periodic rotationAssists Drop Count Manager with monitoring and reviewing Drop Count Team investigating documentation for variance, and out of the ordinary occurrencesAssists Drop Count Manager with monitoring and ensuring that procedures are followed while checking in or checking out sensitive keysAssists the Drop Count Supervisor in the ordering of supplies and items needed for day-to-day operationsAssists the Drop Count Supervisors with payrollAssists Drop Count Manager with monitoring and ensuring training for all Drop Count Team on policies/procedures and count processesEnsures compliance with official policies, procedures, and internal controls for soft counts. Assists Drop Count Manager with reviewing all recommended changes to policies and proceduresEnsures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs)Ensures a safe working environment for all Drop Count PersonnelMaintains confidentiality of all informationWorks closely with management and maintains good communication with management, team members, and guestsAssists the Drop Team Manager with monitoring the Drop Count Team leadership contributions toward the team’s effort and accomplishes related results as requiredAssist the Drop Team Manager in monitoring all Drop Count Team duties as neededPerforms other duties as required
Minimum Qualifications
Education And Experience
High School Diploma or GED plus a minimum of five (5) years of cash handling experience within the departments of drop count, slots, table games, cage, and/or sports betting. At least three (3) years of the five (5) years must be in a supervisory capacity or above. Experience in troubleshooting and performing maintenance on electronic devices preferred. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain, and maintain gaming license to include the following:
Knowledge, Abilities, Skills, And Certifications
Knowledge of cash handling techniquesKnowledge of modern office practices, procedures, and equipmentKnowledge of business English, proper spelling, grammar, punctuation, and basic arithmeticKnowledge of records management and basic accounting proceduresAbility to communicate effectively in the English language both verbally and in writing with staff and the general publicAbility to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levelsAbility to maintain confidentialityAbility to make solid decision and exercise independent judgmentAbility to meet strict time linesAdvanced skills in operating business computers and office machines, including working in a Windows environment, specifically Word, Excel, Access, presentation software (such as PowerPoint), and PC-based computerized accounting softwareAbility to carry out instructions furnished in verbal or written formatAbility to process data, format and generate reports
Physical Demands
While performing the duties of this job, the team member regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 75 pounds.
Work Environment
Work is generally performed in a fast-paced environment with a high noise level. Some work is performed in a Casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays, and/or weekend work may be required. Extended hours and irregular shifts may also be required.
