What are the responsibilities and job description for the Slot Shift Manager position at Desert Diamond Casinos and Entertainment?
Job Description : Position Summary :
Under the direct supervision of the Assistant Slot Manager and is responsible for the day to day slot operations on an assigned shift. Responsible for supervising, managing, and monitoring the overall slot area including all slot department team members for efficiency, guest service, adherence to all departmental, Tohono O'odham Gaming Enterprise (TOGE), Tohono O'odham Gaming Office (TOGO), and Arizona Department of Gaming (ADOG) policies, procedures, and directives, protecting all TOGE assets. Develops and mentors team members.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities :
- Promotes positive guest relations, greets guests and creates a friendly atmosphere
- Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action
- Applies fair and consistent supervision and disciplinary practices
- Investigates and resolves guest complaints
- Plans and administers work schedules and assignments
- Issues appropriate disciplinary action according to TOGE and departmental policies
- Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in
- Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures
- Aware of the various types of slot and video gaming device cheating methods and is able to recognize any potential attempts while monitoring assigned section
- May assist in banning guests and liquor sweeps as needed
- Ensures that team members work with security personnel and other casino staff as necessary
- Ensures compliance with all National, State, Local and TOGO Regulations
- Assists in the coordination of and preparation of special slot functions
- Prepares shift reports
- Attends mandatory meetings as scheduled
- Oversees the supervision of personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions, motivates team members to achieve peak productivity and performance
- Takes all precautions to protect TOGE assets
- Assigns daily duties and monitors expected results
- Authorizes jackpots according to approved policies and completes required forms if necessary
- Supervises and assists Slot Tech area as needed
- Ensures compliance with guest service policies
- Ensures all evaluations for assigned team members are completed on time
- Is responsible for accuracy and timeliness of all required departmental, TOGE, TOGO, or ADOG reports
- Performs other duties as assigned
Job Requirements :
Minimum Qualifications :
Education and Experience
High school diploma or GED plus six (6) years of experience in slot operations, three (3) of which must have been as a Slot Supervisor or above. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug / alcohol screen, background investigation, obtain and maintain a gaming license and to include the following :
Knowledge, Abilities, Skills, and Certifications
Physical Demands
While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and / or move up to 50 pounds.
Work Environment
Work is generally performed in a casino setting with exposure to a high noise level. Evening, graveyard, holiday and / or weekend work may be required. Extended hours and irregular shifts may also be required; to include rotating shifts
