What are the responsibilities and job description for the Slot Technical Manager position at Desert Diamond Casinos and Entertainment?
Job Description : Position Summary :
Under direct supervision of the Assistant Technical Director of Slots, oversees the maintenance, repair and proper operation of all slot machines for Tohono O'odham Gaming Enterprise.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities :
- Oversees Slot Technical team members
- Oversees all floor moves.
- Implements and supervises all slot machine conversions, moves, and installations.
- Oversees schedule to ensure adequate coverage.
- Oversees the installation of slot machines.
- Must be able to synergistically contribute to the slot technical operation.
- Must be able to review and analyze all slot machines data.
- Follows-up and verifies all work performed.
- Follows-up to check the work performed in the department.
- Responsible for all-time records prior to payroll processing.
- Responsible for ensuring the ordering and receiving of slot machines parts.
- Responsible for the training of all Slot Technical team members.
- Responsible for the organization and cleanliness of the slot shop.
- Responsible for the enforcement of Internal Controls.
- Maintains relationships with vendors to ensure best products are operating.
- Maintains a good communication with co-workers and maintains a positive and professional work environment.
- Provides reports on machine performance, off line machines, other reports as requested.
- Approves and forwards invoices for payment.
- Ensures compliance with all Tohono O'odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
- Ensures that policies and procedures are properly followed by all team members.
- Supervises and assigns staff to slot technical duties, including equipment maintenance, conversion, and machine replacement.
- Monitors slot staff productivity and training.
- Tracks the slot machine malfunctions, causes and parts involved.
- Assists for hiring, termination, and discipline of all Slot Technical team members and reports / documentation therein.
- Assists with the planning and budget preparation for the department.
- Prepares reports on day to day activities of the department.
- Contributes to a team effort and accomplishes related results as required.
- Works with Tohono O'odham Gaming Office (TOGO) to provide required documents, reports, submissions in a timely manner for all slot related projects.
- Performs other duties as required.
Job Requirements :
Minimum Qualifications :
Education and Experience :
Associates Degree in electronics, slot technology or related field plus 7 years of experience in the troubleshooting of electronics and slot machines; 5 of the 7 years must have been in a slot technical supervisory capacity in a casino with 1500 slot machines; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. Preferred previous experience with collecting, analyzing and disseminating data from SQL tables / sources. Preferred previous experience with requisition creating and P.O. approval. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug / alcohol screen, background investigation, obtain and maintain a gaming license and to include the following :
Knowledge, Abilities, Skills, and Certifications :
oInstallation and conversion of preferred games requested by customers
oMachine order specifications and invoicing
oContract preparation and routing
oCAPEX preparation and ROI justification
oMachine spend tracking and ship share trending
oGeneral Terms and Conditions Review
oVendor Registration
oSci Games (Bally, WMS, ShuffleMaster, Sci Games)
oIGT (Spielo, IGT)
oAGS
oIncredible Technologies
oKonami
oAinsworth
oAristocrat (VGT / Aristocrat)
oEveri (MGAM, Everi)
Physical Demands :
While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and / or move up to 50 pounds.
Work Environment :
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holiday and / or weekend work may be required. Extended hours and irregular shifts may be required. Must attend meetings, training classes, and other functions as assigned. Must be available any time for emergencies and other high priority slot issues.
