What are the responsibilities and job description for the Client Service Assistant (CSA/RSA) position at Desert Financial Credit Union?
The Client Service Assistant (CSA) provides support to Financial Advisors and the Wealth Management program to build new and maintain existing client relationships and support the program in reaching our sales and service goals. The CSA is principally responsible for providing administrative, operational and client service support to one or more Financial Advisors. Other responsibilities include directly assisting with client service/requests, general operational/administrative support, researching questions/issues, processing paperwork, calendar management, client/prospect meeting and event support, maintaining records and notes, communication with clients, internal business partners and external vendors/business partners, answering incoming phone calls on our main phone line and making outbound calls to clients/prospects. Compliance and adherence to all internal and business partner policies and regulations with all governing oversight authorities (i.e. FINRA, SEC, NCUA, AZDOI, etc.) is extremely important in this position. In the case where the candidate is not fully licensed, the expectation would be the new hire would work towards getting full licensure to qualify to be a Registered Sales Assistant.
What you will do here:
Administrative and Operational Support: support the program and one or more Financial Advisors with various administrative and operational tasks such as processing paperwork, assisting with operational tasks for client accounts and transactions, system data entry, CRM updates and documentation, researching questions/issues with or providing assistance to internal and external business and product partners, etc.
Client/Prospect Sales and Service Support: support the program and one or more Financial Advisors with various client/prospect administrative and operational tasks such as client/prospect meeting preparation, client/prospect event preparation, referral management, calendar and appointment management, assist with maintaining consistent client/prospect sales and service communication, etc.
Inbound/Outbound Call Support: field incoming calls to the main phone line for the Wealth Management program and making outbound sales/service calls.
Perform other job-related duties as assigned.
What you will need:
High School Diploma or GED required.
2 years of Banking, Investment Banking, or Wealth Management experience required.
2 years of Customer Service experience required.
Strong listening, interpersonal, written and oral communication skills required.
Strong customer service skills, professionalism and ability to handle difficult situations required.
Strong attention to detail and organizational skills required.
Ability to effectively prioritize and execute tasks while under pressure required.
Strong team commitment; ability to work effectively independently and in various team environments. required.
Basic understanding of investment and insurance products required.
Series 7 – General Securities Representative Qualification preferred.
Series 66 – Uniform Combined State Law or Series 63 & Series 65 preferred.
AZ Life/Health Insurance License preferred.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.
