What are the responsibilities and job description for the Receptionist Scheduler position at Desert Oasis Healthcare?
Performs activities of the Receptionist as well as Physician Secretary Scheduler, greet, check in patients, verify demographics of patients, verify insurances, update information in computer system and collect co-payments in a friendly, efficient manner. Also scheduling appointments as needed, proactively practicing Advanced Access scheduling guidelines. Mailing patient letters and retrieving information as directed by the assigned provider.
- Check-in and Receptionist
- Greets patients as they enter and are checked in.
- Monitors patient flow, checking in patients in a timely manner, notified Medical Staff when patient wait time is more than 15 minutes.
- Notified Medical Staff when intervention is required. Maintains orderliness of the waiting room and work station.
- Registration and Data Entry
- Obtains demographic and health plan information according to DOHC Scheduling Policy.
- Properly determines health plan type. (HMO, PPO/EPO, Medicare, Medi-Medi, Work Comp, Personal Injury)
- Accurately verifies health plan eligibility documenting coverage dates, policy number, group number, copayment, deductible using EZ-Cap, Health Plan website or voice verification system.
Accurately enters all demographic and health plan data into NextGen EPM/EHR with a less than two percent (2%) error rate.
- Patient Portal
- Proactively encourage patients to enroll in the Patient Portal.
- Enrollments are complete thoroughly and accurately.
- Patients are encouraged to communicate via the Patient Portal for various non-emergent requests.
- Correspondence
- Generates no-show/missed appointment letters daily.
- Processes patient letters (lab, diagnostic studies, no-show missed appointment) within the eight hour workday in which they were received.
- Scheduling
- Verifies demographics and health plan assignment.
- Schedules appointments according to the Desert Oasis Healthcare Scheduling Policy. Referrals are scheduled within 24 hours with the exception of STAT or Urgent authorizations.
- Check Ascender database for required Five Star assessments and assist patients in scheduling their appointments. If applicable, appointments are confirmed two days prior to the appointment.
- Telephone Etiquette
- Incoming External Calls are answered within 3-4 rings or less than thirty seconds. Answers calls in a professional manner and tone of voice.
- Transfers calls to the appropriate department/location.
- Verifies the callers full name, DOB, Member ID and current demographic information prior to disclosing information. Documents messages in EHR Telephone Template and tasks them to the Medical Staff.
- Payment Transactions and Daily Deposits
- Copayments are properly documented in Practice Management. Credit Card, Check and Cash payments are processed accurately.
- Daily Collections/Balancing Log is completed accurately and balances with the Transaction Ledger in Practice Management.
- Deposits are accurate, matching the Daily Collections/Balancing Log and Transaction Ledger in Practice Management.
- Maintains office supplies and places orders within budget parameters.
- All other duties as assigned.
- High school diploma or equivalent.
- One year of recent experience in healthcare, preferred. Experience may be substituted by the completion of an accredited Administrative Medical Assistant/Medical Front Office Assistant program.
- Basic physicians office practices.
- Proficient in computer skills.
- Detail oriented and ability to multi-task effectively.
- Excellent communication.
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