Loan Fulfillment Officer

Participates in maintaining a financially sound loan portfolio through early delinquency control of more complex delinquencies. Methods to accomplish this include (but are not limited to:) phone calls, collection letters, and in-person interviews). Recommends further action on accounts as deemed necessary (including but not limited to: repossession, legal action, foreclosure and referral to collection agency). Typically has more than three years of financial experience. May serve as the liaison with repossession companies and appear at bankruptcy hearings.

Major Duties and Responsibilities

25% - Responsible for collection of accounts over 60 days delinquent, including but not limited to: soliciting payment arrangements on delinquent loans, interviewing customers to determine reason for delinquency, taking appropriate action to resolve the account (could include loan modifications or loan workouts), counseling customers concerning their financial obligations and offering suggestions and alternatives, recommending further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency), skip tracing as necessary to locate customers and posting loan payments.

20% - Respond to customer inquiries by phone and in person (could include, but not limited to: requests to transport our collateral out of country, CPI claims, GAP and other dealer sold insurances, NADA values, address updates).

15% - Prepares and files Small Claims Court documentation with the court. Prepares the required documentation for assignment to collection agencies or attorney. Attends court hearings for various legal/bankrupt files. Recommends and assists in preparing delinquent accounts for charge off requests.

10% - Recommends and prepares accounts for collateral seizure and foreclosure and files the appropriate documentation for bankruptcy accounts. Oversees all bankruptcy claims through dismissal, discharge or reaffirmation.

10% - Ensure customer files are maintained in good order, and all required documents are filed (includes completion of adverse action forms).

10% - Recommends and prepares legal referrals such as wage garnishment, levies and abstracts.

5% - Assigns accounts to third party collections agencies maintaining records of account activity

5% - Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience

Two to five years of similar or related experience, including time spent in preparatory positions preferred.

Education/Certifications/Licenses

Ability to be bonded

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Sits more than 6 hours a day. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of local travel as driver and travel by commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• Credit Union: 1 year (Preferred)
• Telecommunication: 1 year (Preferred)
• Collections: 1 year (Preferred)

Work Location: In person

Salary : $25 - $29