What are the responsibilities and job description for the Account Manager position at Design Group Americas?
Demonstrate behavior that aligns with DGA’s core values of People, Pace, Passion, and Purpose.
Assist in preparing presentations for customer appointments, document information from customer meetings, and work with sales team to execute action items.
Work in tandem with sales managers and product development on email blasts, webinars, product features, and closeouts.
Develop trust and provide outstanding service to both external and internal customers.
Work with sales on win-win solutions including creative problem-solving options (i.e., new product, closeouts, substitutes, alternatives, etc.).
Collaborate with internal resources such as sales, creative, product development, overseas teams, and supply chain to meet account performance objectives and customer expectations.
Prepare, distribute, and analyze various sales and business activity reports to ensure milestone dates are met.
Develop and manage customer relationships with major buyers as needed.
Contribute to customer strategy, ensuring business objectives are achieved.
Ensure team service levels are met or exceeded.
Continuous improvement of processes focusing on simplification, efficiencies, and margins.
Carryout creative problem solving to satisfy all parties, using all tools available to solve issues.
This position has work from home flexibility.
Required Skills
Required Experience
Bachelor’s Degree in related field or equivalent level of on-the-job training.
Minimum of 5 years strategic sales experience in a B2B sales environment, including experience with retailers and at least 3 years of supervisory responsibilities.
Proven ability to drive sales, profitability, and growth.
Demonstrated ability to deliver client-focused solutions based on customer needs and influence effectively at all levels.
Intermediate proficiency level in Microsoft Office products, particularly Excel, with the ability to learn new software quickly.
Excellent listening, negotiation, and presentation skills.
Excellent customer service skills as well as exceptional verbal and written communication skills.
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