What are the responsibilities and job description for the DSW Store Lead Part-Time position at Designer Brands (DSW, Camuto Group)?
General Summary
The Lead Store Associate assists store management in all activities to drive sales and results. Demonstrates behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. The Lead partners with the management team on store priorities with a focus on in-store customer experience, inventory management, omni activities and cashwrap efficiency while promoting a positive work environment and executing operational processes in compliance with company standards and policies.
Reports to : Store Manager and / or Co-Manager
Essential Duties and Responsibilities :
Customer Service
- Maintain In-Store Experience by modeling CEL behaviors, redirecting associate behaviors to achieve store goals and responding to customer requests and / or feedback with a high sense of urgency.
- Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasking related to daily open / close including store cleaning, recovery and maintenance standards.
- Responsible for all activities related to the cashwrap including creating a culture of promoting DSW loyalty program amongst associates and customers. Ensures all associates are providing the benefits of the DSW loyalty program to every customer
- Meets metric based goals by reviewing, understanding and clearly communicating daily / weekly / monthly goals. Able to clearly communicate business trends to SM / ML.
- Reviews daily communication; plans and assigns tasks throughout the day and follows through with required actions.
- Performs other duties as assigned by the Store Manager or other leader.
- Performs all other associate duties within store.
Inventory Management
Human Resources
Required Skills :
Experience
