Services Manager

Description

ABOUT DBD: THE STUDIO //

DBD: The Studio is a full-service creative agency that exists to create the most memorable, entertaining and sharable experiences.

We believe the right experience creates a memory that lasts forever. Thus, we strive to create experiences that are extraordinary, experiences that are authentic, original, and moving, combined with flawless, innovative, stunning, and on brand craftsmanship.

From negotiation to fabrication and everything in between. We've got all the tools needed to design unique events all under one roof. Because every step of every project needs the same obsession and attention to detail. We leave nothing to chance. Ever.

Specialties within our Studio: Creative // Design // Sales // Operations // Welding // Carpentry // Woodwork // Metalwork // 3D Printing // CNC // Paint // Floral // Fabric //Entertainment // Rentals // Costumes // and more!

POSITION OVERVIEW //

The Services Manager oversees the execution and operational excellence of all DBD programs, including events, transportation, activities, team building, venue management, food and beverage, entertainment, show tickets, and VIP services. This role ensures that every aspect of program delivery meets DBD’s high standards while fostering team growth and operational efficiency.

KEY RESPONSIBILITIES //

Responsibilities include, but are not limited to, the following:

• Responsibilities include, but are not limited to, the following: 
• Operate Mid-Range to Larger Scale events and/or DMC programs and special events. 
• Supervise and oversee Operations Coordinators 
• Prepare and review manifests, and staff, and book transportation for arrivals and departures, group activities, dine-around, or show tickets. 
• Create and review event orders and schedule of events and confirm that all services and necessary preparations are in order. 
• Direct, supervise, and coordinate the activities of field staff, subcontractors, and vendors as required to successfully execute the assigned events during the planning stage and onsite. 
• Work closely with hotel catering and convention service managers, venue & restaurant contacts to ensure a successful program 
• Effectively communicate information through written correspondence and oral communication with the client, hotel/venue contacts, and internally. 
• Attending pre-convention meetings with DBD salesperson. 
• Accountable for all other aspects of programs and events set forth by the company’s operations service standards. 
• In charge of approving and finalizing invoices, timesheets, and all credit card back-up for charges relating to the operation of a program. 
• Have a comprehensive knowledge of the industry and internal Destinations by Design Departments 
• Primary contact and principal liaison during an event 
• Determines needs and resolves problems by making strategic, business-oriented, and client-serving decisions required to ensure a successful event. 
• Develops and manages successful business relationships with clients and vendors in an effort to provide exceptional customer service and increase the probability of future bookings/ returns. 
• Develops paperwork for the planning of a successful event (work orders, floorplans, event reports and final invoicing). 
• Supervise and train staff, support team growth, and own day-to-day management responsibilities. 
• Research and approve all event expenses (gifts, décor, entertainment, emcees, collateral, F&B) while staying on budget. 
• Stay informed on trends and technologies in the event and related industries. 
• Maintain meticulous client program files and initiate internal workflows

Qualifications

DESIRED EDUCATION, EXPERIENCE, & QUALIFICATIONS //

• Excellent verbal and written communication skills. 
• Excellent interpersonal, negotiation, and conflict-resolution skills. 
• Excellent organizational skills and attention to detail. 
• Excellent time management skills with a proven ability to meet deadlines. 
• Strong analytical and problem-solving skills. 
• Ability to prioritize tasks and to delegate them when appropriate. 
• Proficient with Microsoft Office Suite or related software. 
• Excellent interpersonal skills, being able to work effectively with all levels of personnel. 
• Experience within the hospitality industry two years plus. 
• Flexible Work Schedule - ability to work nights, weekends, and holidays as necessary. 
• Maintain a valid Nevada Driver’s License. 
• Ability to work successfully and solve problems in a deadline-driven environment where multitasking is commonplace. 
• Excellent interpreting skills on a variety of instructions furnished in written, oral, diagram, and schedule form. 
• Extensive computer experience and knowledge which must be included. 
• Ability to work in a fast-paced environment. 
• Working knowledge of accounting practices. 
• College degree preferred or equivalent. 
• Knowledge involving the acquisition of equipment, supplies, and policies & procedures. 
• Ability to implement and utilize Material Management Information System (MMIS) and EDI 

PHYSICAL REQUIREMENTS //

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match. 

DIVERSITY COMMITMENT REQUIREMENTS //

At DBD: The Studio, our commitment to diversity, equity, and inclusion is helping us to create not only a great place to work but also an environment where our employees, customers, and the communities we operate exist in a safe, productive, and enriching environment for everyone. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, and other characteristics protected by federal, state or local laws.