What are the responsibilities and job description for the Customer Service Rep - Remote position at Destinee Travel?
About the job Customer Service Rep - Remote
Our agents are avery important part of our family. You will be the eyes and ears for our team,fielding customer inquiries and finding innovative ways to respond. Working ina collaborative and engaging environment, you will have the chance to interact withpeople from all walks of life and no two days will be the same. As you continueto grow and challenge yourself, you will discover your potential can take youanywhere you want to go.
Your Responsibilities
- Connect with customers via phone / email / chat / and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and / or possible processing payments
- Track all call-related information for and reporting purposes
- Provide feedback on-call issues
- Upsell if required
Qualifications :
Requirements for working remotely :
Benefits of working with us :
