Customer Success Specialist

Job Types: Full-time, Hourly

Work Location: In person

Salary: $16/hr starting, performance based bonuses $2/ per hour monthly

Bonuses: Product discounts (in-store, online), Company SWAG, New Product Sampling (Internal & Partners). Please find a full list of benefits towards the end.

About Us

Destino Farms is a family-owned cannabis brand founded in Miami with retail, e-commerce, and wholesale business nationwide. We started the company to bring top quality CBD products to local smoke shops, grocery stores, and wellness markets. We have expanded rapidly to now distribute glass, thc products, exotic snacks, kratom, nicotine vapes, tobacco products, rolling papers, vape accessories, and much more!

About You

Someone seeking to grow in their career, perfecting their craft and elevating into management and senior positions in the company over time. Someone with attention to detail, great memory, good with numbers, good with customer service, friendly, ready to learn new skills, hardworking, and ambitious for growth within an organization. Someone who wants to be part of an energetic team dedicated to stocking & wholesaling top-moving products from our warehouse to our retail customers.

You will be expected to monitor supply levels, re-orders, inventory counts, receiving, packing slip printing, order picking, and fulfillment. You will also engage in post-sale customer service which may entail tracking packages, investigating lost or stolen packages, and just overall resolving shipping, receiving, or customer service issues.

Together, we’ll receive, count, stock, invoice, and ship products and ensure customer satisfaction.

***You must have prior customer service experience. You must be passionate about organization, systematization, and self-sufficiency.***

Requirements:

• MUST BE 18
• Chosen candidates must be able to pass the Homeland Security's E-Verify for authorization to work in the U.S.
• Must be able to work independently, with no supervision, while also being responsible and accountable
• Fluent in English & Spanish
• Have excellent communication skills and be able to follow instructions
• High attention to detail
• Computer Savvy, comfortable using several online shipping softwares like Shippo, Shopify, UPS, Shipstation, MS Office (Word, Excel, Outlook), Whatsapp, Slack
• Must have reliable transportation to get to the warehouse.
• High School Diploma or equivalent

Responsibilities:

• Must be able to resolve any customer related issues using proper communication channels and coordinating with other team members to ensure all orders are fulfilled.
• Must be able to build and break down boxes, and properly pack products for shipping, ensuring the items are secured and properly labeled to reach their destinations.
• Assist the warehouse manager in inventory and receiving
• Assist with labeling, returns, incoming and outgoing shipments
• Must be able to lift up to 50lbs
• Maintain cleanliness of the physical space including but not limited to display racks & cases, register area, office & storage areas, mop & sweep and dust.
• Input and update product information including but not limited to returns, damages/defects, refunds, loyalty program and report incidents & complaints.
• Positive mental attitude
• Excellent work ethic. Must be punctual, responsible, dependable and honest.
• Intelligent and Organized self-starter who can work independently with little direct supervision.
• Must be able to count products accurately and must be able to read and recognize product variations.

Benefits:

After 90 days of employment, eligible employees can opt into our comprehensive benefits package, which includes health, dental and vision coverage. Contributions from employees are required for these benefits. Additionally, we conduct periodic reviews to assess and potentially enhance our benefits offerings.

Free Coffee, Tea, Water available on-site.

Future Outlook:

• Warehouse Assistant Manager: $20

Schedule:

• Mon - Fri 8:00AM - 6:00PM with scheduled breaks,
• Must be able to work at least 40 hours a week, opportunity for overtime

Locations:

• Warehouse located in Doral (33126).

Equal Employment Opportunity

Destino Farms is an equal opportunity employer. This policy governs all aspects of employment, including but not limited to, selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training. All employment decisions are made based on individual skills, regardless of such factors as race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or other protected status. MIA Retail Systems Inc will make reasonable accommodations consistent with applicable law to the known disabilities of an otherwise qualified applicant or employee who is able to perform the essential functions of the position. It is our policy not to tolerate discrimination, harassment (including sexual harassment) or retaliation. We comply with all applicable federal, state and local laws on employment and employment practices. We support and abide by the laws prohibiting discrimination, harassment and retaliation. Any employee with questions or concerns about any type of discrimination, harassment or retaliation in the workplace is encouraged to bring these issues to the attention of his or her immediate supervisor or to Patrick Masucci. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination, harassment or retaliation will be subject to disciplinary action, up to and including termination of employment.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• warehouse: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Doral, FL 33126 (Required)

Work Location: In person

Salary : $16