Customer Data Management

Spectrum Safety Solutions:

With approximately 1,400 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments. Carved out from Carrier’s Fire & Security business in July 2024, Spectrum Safety Solutions is now a privately-held company under the ownership of Sentinel Capital Partners.

Det-Tronics:
We make the world a better place to live! At Spectrum’s Det-Tronics, we build and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments. Det-Tronics is a $180M technologically innovative, projects-based global brand protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of Spectrum Safety Solutions and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies.

This role includes responsibility to create best practice reports based on data mining and analysis, identify trends and opportunities for growth. This requires a clear understanding of the business needs and customer requirements, and the structure of the ERP and CRM systems. This position works directly with customer service specialists and the sales team on data issues and analysis and is responsible for problem analysis, communication and resolution.

Key Responsibilities:

• Ensure accuracy and timely updates of customer data, customer product access, customer discounts, product pricing, and alignment with the JD Edwards ERP system.
• Manage company product pricing at part number level for customers by analyzing costs and using input from product line managers.
• Extract customer and sales data for periodic and episodic distribution to key stakeholders
• Create an infrastructure of data governance to ensure that Det-Tronics has processes, tools, and systems to keep our data clean. Create and circulate standard work documents to ensure consistent outputs for processes – both frequently and infrequently used.
• Analyze current pricing, discounting, and approval processes and recommend and implement standardization, automation, and new tools wherever possible and required.
• Create dashboards and reports for daily, monthly, and quarterly periodic bookings and sales by product, product type, customer, customer type, country, region, segment, etc. Generate trend charts/visualization, draw conclusions and make projections for management review.
• Identify and represent the needs of the Commercial team with the requirements and implementation teams deploying new CRM, eCommerce, and eBilling tools.
• Inculcate the use of tools such as VSM, Kaizen, Process Maps, and RAILs, to drive positive change.
• Meet and exceed the organization's KPIs and align with organizational strategies.

Required Qualifications:

• Bachelor’s Degree, preferably in data science, computer science, information technology, statistics, or a related field with relation to customer service.

Preferred Qualifications:

Other qualifications you may have that would be beneficial in this role include:

• 2 years of experience working on data management and/or data standardization initiatives
• 1 years of experience with ERP systems (JD Edwards, SAP, Oracle, others), Query tools, CRM tools (SalesForce DC, others), eCommerce/electronic order entry platforms, analysis/visualization tools (PowerBI, others).
• 1 years of experience training end-users on new reports and dashboards.
• 1 years of experience working in a customer service role
• High degree of proficiency with Microsoft Office – Excel, Word, PowerPoint.
• Ability to work with stakeholders to capture requirements and assess potential risks.
• Demonstrated experience in handling large data sets and relational databases. Ability to generate reports from single or multiple systems using business intelligence and reporting software. Basic knowledge of statistical concepts.
• Ability to present reports, conclusions, and recommendations in a clear, concise, and unambiguous manner, both orally and visually
• A high degree of proficiency in organizing data sets, information, files, and folders for fast and easy retrieval.
• Providing technical expertise in data storage structures, data mining, data cleansing, and troubleshooting the reporting database environment and reports.
• Ability to analyze existing tools and databases and provide software solution recommendations.
• Self-motivated individual that continually seeks growth and development for themselves and their teams.
• Ability to work well independently and cross-functionally as part of an established and growing team.
• Ability to build effective working relationships, influence and problem-solve complex issues.