What are the responsibilities and job description for the Customer Service Administrator position at Detector Electronics LLC?
Customer Service Administrator, Derry, NH
Spectrum
With approximately 1,500 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Fireye, Det-Tronics, Marioff, and Autronica, to deliver differentiated lifecycle solutions and advance growth across key segments. Carved out from Carrier’s Fire & Security business in July 2024, Spectrum Safety Solutions is now a privately held company under the ownership of Sentinel Capital Partners.
Fireye
Fireye is a leading global provider of commercial combustion control solutions, specializing in HVAC and Burner Boiler markets. Our mission is to deliver safer, smarter, and more sustainable solutions that make a difference to people and the planet. We are committed to revolutionizing industry trends through innovative services that enhance safety and efficiency in everyday life. At Fireye, we come to work every day with the goal of making a meaningful impact. Join our diverse, world-class team, and together, we can make a difference.
Position Description:
Fireye is seeking a full-time, Contractor, Customer Service Administrator to provide support to Key Account Managers, distributors, and customers by addressing inquiries related to anticipated delivery timelines, pricing, and product availability for both domestic and international orders. Extensive collaboration with the planning, shipping, commercial, product management, and Reliability/RMA departments.
Responsibilities:
- Maintain a positive and professional attitude at all times.
- Handle all incoming telephone calls promptly and professionally.
- Perform filing duties to maintain organized records.
- Prepare and manage quotations for customers.
- Process order entries for purchase orders (POs).
- Handle order entries for warranty claims.
- Provide pricing and delivery information to customers.
- Expedite orders based on customer requests.
- Provide shipping updates and status reports.
- Obtain and provide proof of deliveries as needed.
- Manage changes or cancellations of items on orders.
- Act as a liaison between Fireye and the Derry Chamber of Commerce to facilitate document signing.
- Coordinate international shipping for customer orders.
- Demonstrate flexibility by supporting other departments as needed.
Education Requirements:
High School Diploma or equivalent
Experience:
One to three years of Customer Service, preferably in a manufacturing environment.
Please Note: this is a contractor position and is not benefit eligible.
