What are the responsibilities and job description for the Care Guide position at Detego Health?
About us
Detego Health Is a Third-Party Administrator (TPA) of healthcare benefits for level-funded and self-funded clients across the United States. Our Salesforce-enabled platform brings clients, brokers and partners into a unified, cloud-based environment to seamlessly offer Members a better, more approachable healthcare experience. We are a fast-paced, customer-focused and deeply collaborative organization that that is working to level the playing field for individuals and small business in the provision of healthcare benefits.
Position Summary
Our Care Guides are the first point of contact for our Members, whom, to this point, have only dealt with Customer Service Reps from our competitors. This is an important distinction, as this position is responsible for guiding our members through their healthcare experience while using our benefits platform. This role will provide information in response to inquiries about products and services and handle and resolve complaints. A typical Care Guide is responsible for determining the client's issue, offering possible solutions or providing follow-up as needed. Care Guides may be inbound, outbound or a combination of both. We’re looking for an experienced and talented individual to serve in this role. In this position, you should possess excellent communication and presentation skills, real passion for interpersonal interaction, and the ability to feed and cultivate relationships to drive greater adoption of Detego Health services.
Key Responsibilities include experience with inbound call center and customer service.
Detego Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $19 - $22
