What are the responsibilities and job description for the Community Resource Specialist position at Detroit Area Agency on Aging?
· Responsible for maintaining and updating a current, comprehensive resource database in accordance with all policies and procedures.
· Assist with training contact center staff and volunteers on the use of Information and Referral database & other technical aspects of the Call Center
· Assist in the maintenance of the database manuals detailing policy and procedures.
· Participate in system testing, troubleshooting, and working with vendor and staff to rectify identified issues.
· Verify, organize, and abstract data collected, as necessary.
· Participate in workgroups as assigned and as they pertain to information resource management, program effectiveness, data collection, and dissemination.
· Maintain confidentiality of sensitive agency and client information
· Surveys agencies in the Community Resource database bi-annually
· Review call center records for monthly reports and quality control purposes and liaison with Director regarding errors and discrepancies
· Ability to create written abstracts that can quickly convey essential concepts that thoroughly and clearly describe the agency’s services, including where relevant: target populations, eligibility criteria, areas served, application procedures, etc.
· Accurately summarize an agency’s program and index the services using the AIRS/Taxonomy of Human Services
· Assist in the development and Implementation of a quality assurance process for the database.
· Assist with all website/internet related activities and processes including all approved applications of the community resources database.
· Review the inclusion/exclusion policy for the resource database annually.
· Ability to research, collect, write, edit, and proof all resource materials.
